Service Transition Manager - ServiceNow/ITIL Location: Birmingham (Hybrid) Type: Contract/Interim/Outside IR35 Talent Today are supporting a major client embarking on a large-scale IT transformation. We're looking for a Service Transition Manager who can take a critical programme through to Business-As-Usual , embed robust ITIL processes, and … build a seamless bridge between Project Delivery and Service Operations . What You'll Do Lead the service transition of a complex, business-critical project into BAU. Define, implement, and mature ITIL processes (Change, Incident, Problem, CMDB/config, Release). Own and enhance ServiceNow workflows , configuration, and governance. Ensure all incident tickets, assets, knowledge, and documentation … are fully transitioned to operational teams. Work closely with Project Managers, Service Delivery, and Operational Leads to ensure nothing slips. Establish clear acceptance criteria, service readiness plans, and operational handover packs. Drive improvements across service governance, tooling, and support models. What You Bring Strong background in Service Transition/Service Delivery within complex enterprise environments. More ❯
Location: Corsham Onsite 2-3 days per week. Duration: 3 months + (Inside IR35) Our client, Defence client requires an ITILService Transition Manager working onsite in Corsham 2-3 days per week. Key responsibilities: Planning and coordination:?Create and manage the overall plan for transitioning services and coordinate the necessary resources and activities across different teams. … that new or changed services are ready for operation by confirming they meet criteria for operational acceptance, testing, and performance evaluation. Process implementation:?Define and implement the processes for service transition, release, and operational acceptance. Risk and performance evaluation:?Evaluate the performance and risks associated with new services before their release into the production environment. Stakeholder management:?Act as … a liaison between project teams, service owners, and support teams, ensuring clear communication and agreement on responsibilities and expectations. Essential Skills and Experience: ITIL 3/ITIL 4 Qualified Experience of delivering Government projects Tailoring the process to the specific project More ❯
ITILService Asset And Configuration Manager SACM Rate: Open Location: Corsham (2-3 days a week on site) Clearance: SC Clearance required You will join a niche consultancy delivering digital transformation to the MoD Key responsibilities Process Design and Improvement: Defining the SACM process strategy, objectives, policies, procedures, and work instructions. Having responsibility for the process remaining … IT infrastructure against the recorded data in the CMDB to verify accuracy and completeness. Ensuring any corrective actions are carried out. Integration with Other Processes: Collaborating closely with other ITIL process managers, especially Change Management, Incident Management, and Problem Management. They provide the necessary configuration data for impact assessments, faster problem resolution, and controlled changes. Resource and Training Management … stakeholders. Lifecycle Management : Ensuring assets and CIs are tracked and managed through their entire lifecycle, from initial identification/acquisition through to retirement and disposal. Essential Skills and Experience ITIL 3.0/4.0 Qualified Experience of delivering Government projects Tailoring the process to the specific project Desirable Skills Knowledge of Army communication systems More ❯
ITILService Asset And Configuration Manager SACM Rate: Open Location: Corsham (2-3 days a week on site) Clearance: SC Clearance required You will join a niche consultancy delivering digital transformation to the MoD Key responsibilities Process Design and Improvement: Defining the SACM process strategy, objectives, policies, procedures, and work instructions. Having responsibility for the process remaining … IT infrastructure against the recorded data in the CMDB to verify accuracy and completeness. Ensuring any corrective actions are carried out. Integration with Other Processes: Collaborating closely with other ITIL process managers, especially Change Management, Incident Management, and Problem Management. They provide the necessary configuration data for impact assessments, faster problem resolution, and controlled changes. Resource and Training Management … stakeholders. Lifecycle Management : Ensuring assets and CIs are tracked and managed through their entire lifecycle, from initial identification/acquisition through to retirement and disposal. Essential Skills and Experience ITIL 3.0/4.0 Qualified Experience of delivering Government projects Tailoring the process to the specific project Desirable Skills Knowledge of Army communication systems More ❯
Location: Corsham Onsite 2-3 days per week. Duration: 3 months + Our client, Defence client requires an ITILService Asset and configuration Manager SACM working onsite in Corsham 2-3 days per week. Key responsibilities: Process Design and Improvement:?Defining the SACM process strategy, objectives, policies, procedures, and work instructions. Having responsibility for the process remaining … IT infrastructure against the recorded data in the CMDB to verify accuracy and completeness. Ensuring any corrective actions are carried out. Integration with Other Processes:?Collaborating closely with other ITIL process managers, especially Change Management, Incident Management, and Problem Management. They provide the necessary configuration data for impact assessments, faster problem resolution, and controlled changes. Resource and Training Management … stakeholders. Lifecycle Management:?Ensuring assets and CIs are tracked and managed through their entire lifecycle, from initial identification/acquisition through to retirement and disposal. Essential Skills and Experience: ITIL 3/ITIL 4 Qualified Experience of delivering Government projects Tailoring the process to the specific project Desirable Skills: Knowledge of Army communication systems More ❯
Job Title: SC Cleared Service Asset & Configuration Manager Location: Corsham 2-3 days Duration: 31/03/2026 with likely extension Rate: Up to £750 per day via an approved umbrella company Our Client, a leading defence and technology organisation, is hiring for a reputable client to support the delivery of critical IT services within a secure … discovery, data imports, and regular housekeeping to maintain data integrity. Monitor process execution, ensuring compliance with policies and standards, and conduct audits to verify data accuracy. Collaborate with other ITIL process managers (Change, Incident, Problem) to provide accurate configuration data for impact assessments and problem resolution. Coordinate resources and deliver training to ensure team members are equipped with necessary … lifecycle management of assets and CIs from acquisition to disposal. What you'll bring: Proven experience in designing and managing SACM processes within complex IT environments. Strong knowledge of ITIL 3.0/4.0 frameworks. Experience delivering government or defence projects. Ability to tailor processes to specific project needs. Excellent stakeholder engagement and communication skills. Desirable Skills: Knowledge of Army More ❯
Job Title: SC Cleared Service Asset & Configuration Manager Location: Corsham 2-3 days Duration: 31/03/2026 with likely extension Rate: Up to £750 per day via an approved umbrella company Our Client, a leading defence and technology organisation, is hiring for a reputable client to support the delivery of critical IT services within a secure More ❯
