1 to 25 of 79 Contract ITSM Jobs in England

Senior ITSM Architect Must have an Active DV Clearance An opportunity has arisen for a Senior ITSM Architect to support major digital transformation programmes within secure and regulated environments. This role focuses on designing robust ITSM tooling solutions that enable reliable service delivery across complex estates. You will work within … Agile team, reporting to a Solution Owner, and take ownership of architecture design across a range of ITSM platforms. About the Role - Senior ITSM Architect As a Senior ITSM Architect , you will design, configure, and customise ITSM tooling solutions across cloud, on premises, and hybrid environments. You will produce clear ...

storage, networking) Experience working in secure, regulated environments with security classifications Awareness of secure-by-design principles and cyber security approaches Familiarity with IT service management and release-to-service processes Technical Skills Strong hands-on experience with: Windows Server/Desktop Red Hat Linux (RHEL) VMware/virtualised environments ...

large, complex organisation Complete professional qualifications, including the ITIL 4 Foundation Certificate Take part in engaging learning experiences such as the Apollo 13 ITSM Business Game Work towards the Digital Support Technician apprenticeship, developing essential technical and workplace skills We’ll also support your development beyond technical skills. Through mentoring ...

level agreements. Excellent stakeholder management and communication skills across technical and non-technical audiences. Experience leading and developing small teams. Practical knowledge of IT Service Management frameworks, including ITIL v3/v4. Excellent written and verbal English communication skills. Desirable: Experience automating IT asset management processes or workflows. Experience operating ...

Directory, DNS, DHCP, VNET, etc. Server management using remote tools. Certification like AZ-400 would be an added advantage. Solid understanding of ITIL/ITSM best practices. Excellent problem-solving and decision-making skills. Ability to work independently and as part of a team. ITIL processes Change, Incident, and Problem ...

monitoring tools such as Cisco Catalyst Centre, Pressler PRTG, Nagios etc. Experience with packet analysis and low-level troubleshooting. Experience working with any ITSM tool such as Service Now. Strong verbal and written communication skills. Role includes P1 Operational on-call support, subject to scheduling. Essential Responsibilities Operational support ...

maintain custom code for all ServiceNow modules Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) Hands on experience on modules like ITSM, ITOM, TPRM, Service Portal and Scoped applications Strong process management & project management skills. ...

performance targets related to customer service and chat handling. Qualifications: Experience in a technology call centre or customer service environment is preferred. Knowledge of ITSM Remedy is a plus but not essential. Eagerness to expand your skills and knowledge within the IT field. This position offers a hybrid working model ...

with ServiceNowboth in configuration and architecture. Some roles require more depending on seniority. Deep experience across multiple ServiceNow modules/workflows (for example, ITSM, ITOM, Discovery, ITAM, CSM, HRSD, SecOps, GRC, etc.). Strong integration experience: REST/SOAP APIs, IntegrationHub, MID Server, custom integrations. Understanding of data modeling, CMDB ...

will be responsible for analyzing, documenting, and improving business and IT service processes across the organization. The role bridges business operations and IT service management, ensuring services are designed, transitioned, operated, and continually improved in line with ITIL practices. A core focus is on environment management , particularly in Windows-based ...

Skills and experience required: Good understanding of Microsoft Applications (Office365, Teams, OneDrive, MFA, SharePoint) Microsoft Azure (Active Directory), Exchange, InTune VPN experience - (ideally Fortinet) ITSM Service Desk Systems (ServiceNow preferred) The role will be 5 days per week onsite in Dartford, moving to 3 days once you're settled in. ...

movement of employees. Integrations & Data Quality Work with teams to ensure correct data flow to Identity and Access Management (IDAM), payroll, finance, and ITSM systems (ServiceNow) during JML actions. Support HCM Extracts/Reports (BI, OTBI) to monitor JML dashboards (in line with HCM Extract/BI capabilities). Conduct ...

movement of employees. Integrations & Data Quality Work with teams to ensure correct data flow to Identity and Access Management (IDAM), payroll, finance, and ITSM systems (ServiceNow) during JML actions. Support HCM Extracts/Reports (BI, OTBI) to monitor JML dashboards (in line with HCM Extract/BI capabilities Conduct regular ...

technical field Servicenow Certified Application Developer At least 3+ years experience working with the ServiceNow platform, specifically in theSPMmodule, and with good familiarity with ITSM, and the general ServiceNow platform Strong understanding of ITIL principles and practices Proficiency in JavaScript and ServiceNow API web services Proven experience with integrating ServiceNow ...

hybrid environment. Strong knowledge of Windows 11, macOS, iOS, Android, Office 365, Google Workspace and remote support tools. Experience with ServiceNow or other ITSM platforms, Active Directory, VPNs and networking concepts. Excellent communication skills and a customer-focused mindset. Understanding of ITIL basics is a plus. ...

development, support) to resolve issues and implement improvements. Required Skills & Qualifications: • Strong experience in managing Capacity in IT service environments. • Profound understanding of IT service management frameworks; ITIL v3 or v4 certification is preferred. • Experience with VMware infrastructure Capacity Management. • Excellent communication, stakeholder management, and conflict resolution skills. • Strong analytical ...

deployments. Good understanding of financial principles, including budgeting and cost optimisation, and their implications for effective IT asset management. Good, practical knowledge of IT Service Management frameworks and methodologies, including but not limited to ITIL v3/4 (Information Technology Infrastructure Library) and its core processes (e.g., Incident, Problem, Change ...

this role, you should bring: Several years of experience with core IT systems, including servers, workstations, networking, and software. A strong background in IT Service Management, especially in Change, Risk, Asset/Configuration, and Incident processes. Proven expertise in IT/Cyber Security, particularly in: System hardening Vulnerability management Patching ...

regular audits of the CMDB data and drive remediation activities to close gaps. Your Technical Toolkit Platform Expertise: Deep hands-on experience with major ITSM platforms (ServiceNow preferred, but BMC Helix or similar considered). Discovery Tools: Proven track record in configuring automated discovery and service mapping in hybrid-cloud ...

across service management processes and technical delivery. This role suits someone who is comfortable operating at the intersection of infrastructure, cloud platforms, and IT service management , and who enjoys driving reliability and operational excellence. Key Responsibilities Manage and maintain asset and configuration management processes to ensure accurate ...

with other PAM platforms (CyberArk, Delinea) for comparison Scripting skills (PowerShell, Python) for automation Experience with database privileged access (SQL Server, Oracle) Familiarity with ITSM workflows and change control procedures Experience in public sector or critical national infrastructure environments Knowledge of OT/ICS environments and industrial systems access requirements ...

plans Essential Skills & Experience Active DV clearance (mandatory) Proven experience managing incidents in complex, secure, and/or mission-critical environments Strong background in ITSM leadership, including incident and problem management Demonstrated ability to remain calm under pressure and manage multiple concurrent incidents Excellent stakeholder management and communication skills, including ...

Relevant experience in Problem Management. Proven experience in problem management/incident management. Strong analytical and problem-solving skills. Experience with IT service management (ITSM) tools such as ServiceNow, Remedy, or Jira. Excellent communication and interpersonal skills with focus on achieving enhanced user experience. Ability to work collaboratively ...

role in shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Strong experience of SAP programmes, specifically On-Prem to Cloud SAP migrations using ...

role in shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Strong experience of SAP programmes, specifically On-Prem to Cloud SAP migrations using ...