1 to 25 of 89 Contract ITSM Jobs in England

including Windows and Linux, across on-premises, AWS, and Azure. . Experience with ITIL-aligned processes including Incident, Problem, and Change Management. . Proficient in using ServiceNow or similar ITSM platforms. . Able to communicate technical risk and response details effectively to both technical and non-technical audiences. . Experience driving continuous improvement through metrics, feedback, and automation. . Understanding More ❯

refine processes that support long-term service health and user satisfaction. Ensure operational readiness and service enablement across all transitions. Required Skills & Experience Technical Skills Strong experience with ServiceNow (ITSM, CMDB, Change/Release Management). Proficiency in Microsoft 365 technologies (e.g., Exchange Online, SharePoint, Teams, Intune). Solid understanding of ITIL v4 principles and service lifecycle. Familiarity with monitoring More ❯

requests through defined processes; ensuring standards, quality and consistent service delivery at all times. be part of a team who raises users requests for support on the CSU IT Service management system and will be responsible for handling requests throughout the incident management lifecycle within agreed key performance indicator timescales. be expected to work in a flexible service desk operating More ❯

IT support services. Key responsibilities of the IT Support Engineer: - Provide 1st and 2nd line support to end users across hardware, software, Infrastructure and network-related issues through JIRA ITSM - Troubleshoot and resolve issues related to M365, Active Directory and Windows 11 - Diagnose and resolve network connectivity and VPN issues - Set up and maintain meeting room AV hardware and other More ❯

out-of-hours support and occasional international travel. Key Responsibilities: Maintain, monitor, and operate the Platform environment in line with company policies. Resolve incidents and tickets raised through IT service management systems. Support Platform-related project work and deployment initiatives. Ensure systems are enrolled in capacity management and life-cycle processes. Collaborate with global IT teams to enhance platform performance More ❯

analytical mindset with the ability to think creatively. Deep understanding of Active Directory , Windows Server , DNS , and Group Policy Management . Knowledge of PowerShell scripting , multi-tenant environments , and ITSM processes . Familiarity with ITIL and Agile methodologies . Experience with VMware vCenter (user-level) and collaboration across engineering and architecture teams. Highly motivated, adaptable, and able to work independently More ❯

analytical mindset with the ability to think creatively. Deep understanding of Active Directory , Windows Server , DNS , and Group Policy Management . Knowledge of PowerShell scripting , multi-tenant environments , and ITSM processes . Familiarity with ITIL and Agile methodologies . Experience with VMware vCenter (user-level) and collaboration across engineering and architecture teams. Highly motivated, adaptable, and able to work independently More ❯

of expertise. ? Design, develop, and maintain custom code for all ServiceNow modules ? Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) ? Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications ? Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions ? Experience with Agile/SCRUM project More ❯

of expertise. Design, develop, and maintain custom code for all ServiceNow modules Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions Experience with Agile/SCRUM project More ❯

date and accurate * Liaise with user, suppliers and developers to ensure Linux systems and services meet business requirements * Respond to and resolve incidents and service requests logged in the ITSM tool, including 2nd and 3rd level escalations. * Ensure Linux systems are monitored adequately and preventative maintenance procedures are performed * Proactively manage system faults * Provide expert knowledge on a number of More ❯

business teams by supporting development, scalable solution delivery and operations. What We're Looking For: Strong experience as a Business Analyst within HR, People & Culture, Workforce Management or IT Service Management environments. Proven ability to operate within agile delivery frameworks (Scrum, Kanban). Hands-on experience with tools such as ServiceNow, Smartsheet, Jira and SaaS scheduling solutions. Excellent stakeholder management More ❯

space. Efficiently manage the user query mailbox, ensuring timely and appropriate responses. Handle feed and batch support items while managing alerts and monitoring. utilise essential framework tools such as ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates and reporting. Provide timely incident management, including user notifications and escalations. Maintain documentation and knowledge management practises. Collaborate with development teams to coordinate More ❯

space. Efficiently manage the user query mailbox, ensuring timely and appropriate responses. Handle feed and batch support items while managing alerts and monitoring. utilise essential framework tools such as ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates and reporting. Provide timely incident management, including user notifications and escalations. Maintain documentation and knowledge management practises. Collaborate with development teams to coordinate More ❯

space. Efficiently manage the user query mailbox, ensuring timely and appropriate responses. Handle feed and batch support items while managing alerts and monitoring. utilise essential framework tools such as ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates and reporting. Provide timely incident management, including user notifications and escalations. Maintain documentation and knowledge management practises. Collaborate with development teams to coordinate More ❯

Report on progress, blockers, and risks across the portfolio. Support and represent the service function across a large, multi-threaded programme. The skills you'll need: Background in IT service management, Business Analysis, or Service Delivery. Solid understanding of ITIL or equivalent service management frameworks. Experience working in Defence Projects. Experience engaging senior stakeholders (programme to C-suite level). More ❯

enhance the service transition function. What We're Looking For: Proven experience in IT service transition within an IT or digital services environment. Knowledge of ITIL or other IT service management frameworks is highly desirable, preferably supported by ITIL certification. Strong knowledge of service transition principles, methodologies, and best practices. Ability to manage multiple IT transitions simultaneously. Excellent problem-solving More ❯

active SC Clearance. The key skills required for this Jira SME role are: SC Cleared Defence experience Provide expertise on Jira Service Management (JSM), Jira Software (JSW), and Confluence ITSM principles (Incident, Problem, Change, and Request Management). JSM Automations, Workflows, and Assets (Insight). Jira Query Language (JQL). ITIL 4, Agile, or DevOps frameworks. Familiarity with scripting or More ❯

active SC Clearance. The key skills required for this Jira SME role are: SC Cleared Defence experience Provide expertise on Jira Service Management (JSM), Jira Software (JSW), and Confluence ITSM principles (Incident, Problem, Change, and Request Management). JSM Automations, Workflows, and Assets (Insight). Jira Query Language (JQL). ITIL 4, Agile, or DevOps frameworks. Familiarity with scripting or More ❯

about this varied and rewarding role, please see attached job description. We look forward to your application. Person Specification Experience Essential Extensive previous experience of working in an IT service management environment IT Department Background either Desktop support/deployment or Service Desk Support. Desirable NHS experience Qualifications Essential Comptia + or equivalent Computer Science degree qualification or equivalent level More ❯

complex issues and collaborate with architects/developers Promote best practices, governance, and data security Requirements: Strong knowledge of SharePoint Online architecture and permissions Experience with ServiceNow or similar ITSM tools Familiarity with Power Automate, PowerShell, and Teams integration Good understanding of metadata, version control, and content types Excellent troubleshooting, communication, and time management skills Awareness of Microsoft 365 governance More ❯

business and IT stakeholders to gather and analyze automation requirements Design and develop ServiceNow workflows, flows (Flow Designer), and Orchestration/IntegrationHub solutions Implement end-to-end automation for ITSM, ITOM, HRSD, or other ServiceNow modules Create custom applications and extend ServiceNow platform capabilities as needed Integrate ServiceNow with third-party systems (e.g., via REST/SOAP APIs, IntegrationHub) Maintain … management and governance processes Provide training and support to end-users and internal teams on ServiceNow automation features Additional Experience/Knowledge: Strong understanding of ServiceNow modules such as ITSM, ITOM, HRSD, or CSM Experience with ServiceNow Flow Designer, Workflow Editor, and IntegrationHub Knowledge of scripting languages like JavaScript and familiarity with Glide API Experience with web technologies (REST/… solving, analytical, and communication skills Ability to work independently and in a cross-functional team environment ServiceNow Certified System Administrator (CSA) is required Additional certifications (e.g., Certified Application Developer, ITSM, ITOM) are a plus Key Skills/Knowledge/Experience Required ServiceNow Development: Strong hands-on experience with ServiceNow platform configuration and development Proficiency with Flow Designer, Workflow Editor, and More ❯

manage suppliers and service levels, and uphold best practices in security, availability, and service delivery. Key Responsibilities Service Desk & End-User Support Microsoft 365 Administration Service Management & Reporting HALO ITSM Administration Infrastructure & Project Delivery Infrastructure Support & Maintenance RMM, Patch & Security Management Data Backup & Business Continuity Security & Compliance Cyber Security Network & Telephony Management Leadership & People Management ECS Recruitment Group Ltd is More ❯

manage suppliers and service levels, and uphold best practices in security, availability, and service delivery. Key Responsibilities Service Desk & End-User Support Microsoft 365 Administration Service Management & Reporting HALO ITSM Administration Infrastructure & Project Delivery Infrastructure Support & Maintenance RMM, Patch & Security Management Data Backup & Business Continuity Security & Compliance Cyber Security Network & Telephony Management Leadership & People Management ECS Recruitment Group Ltd is More ❯

Privileged Access Management: Managing privileged accounts, session management, vaulting Directory Services: User/Group Management, Sites & Services, Access Control Lists Security Concepts: Least Privileged, Zero Trust, Phishing Resistant Authentication ITSM: Incident Management, Change Management, Problem Management Scripting and automation leveraging tools such as PowerShell or Python Ability to manage priorities and report progress on required basis More ❯

Design, develop, and maintain custom code for all ServiceNow modules Ø Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) Ø Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications Ø Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions Ø Experience with Agile/ More ❯