1 to 2 of 2 Contract Infrastructure Maintenance Jobs in England

delivery models for their management Aid with design, implementation of tools to maintain and monitor application instances Acquire sufficient knowledge to perform Application and Infrastructure support effectively and in accordance with the agreed SLAs and KPIs. Provide L1.5-3 support, troubleshooting critical customer situations and provide timely solutions to … their applications secure, reliable, and efficient. Definition and implementation of KPI monitoring Address defects and Enhancements as part of application support Implement security and infrastructure maintenance best practices Participate in troubleshooting to aid with problem determination within the application environment Assisting with new feature rollouts Assess and maintain … design and operational documentation Provide Knowledge Transfer/Upskilling to existing support functions Perform system monitoring, patching and other maintenance activities Ad-hoc Application installation activity. Key Performance indicators Reduction in incident ticket volumes Application uptime/availability Specializations Application Management Application Development Service Delivery Key Skills for success more »

investigate exceptions. Raise change requests or support calls where required. Release Manager. Continues Improvement including 6 monthly process reviews. Coordinate any Software releases. Coordinate Infrastructure maintenance. Management of Environmental variables Technical Skills Good computer skills. Good inter-personal communication skills to explain issues and follow instructions accurately. Problem solver. more »