8 of 8 Contract Journey Map Jobs in England

advanced UX/user research to uncover insights. Synthesise findings into meaningful service concepts and recommendations. Facilitate workshops to gather insights, align stakeholders, and drive collaboration. Create user journey maps and service blueprints to visualise end-to-end experiences. Develop prototypes to test and iterate design concepts with users. Conduct usability testing and refine designs based on feedback. More ❯

user needs and pain points. Insight Synthesis: Interpret and synthesize human insights, ensuring they are balanced against strategic business, technical, and brand inputs. Artifact Creation: Create detailed User Journey Maps and facilitate the development of Service Blueprints to visualize the end-to-end experience. Collaboration & Facilitation: Plan and lead cross-functional workshops to gather insights, align teams, and More ❯

e.g., surveys, analytics, A/B testing) to deliver holistic, actionable insights. Creating Strategic Deliverables: Creating and maintaining critical user-centered artifacts, including detailed user personas and comprehensive journey maps , to align product strategy. Providing Design Guidance: Offering expert guidance to cross-functional teams, ensuring all design concepts and prototypes meet the requirements for Responsive and Adaptive Design More ❯

artefacts, milestones, improvements and solutions, as required. Collaborate with colleagues and stakeholders to define, create and maintain all end-to-end service design activities and define the customer journey/s across digital and non-digital touchpoints as well as the operations, capabilities and technology needed to support it. Translate business inputs, customer insights, user requirements and high … or transactional products and services, across end-to-end experiences and a variety of touchpoints and platforms. A strong understanding and demonstrable experience of contextual and quantitative research, journey mapping, persona building, workshop facilitation and service prototyping. Knowledge of common Service Design techniques and their application in complex organisations A problem solver, comfortable with ambiguity, who strives to More ❯

stakeholder programmes. Strong background in proposition development, service design, or product strategy. Ability to run structured stakeholder engagement, including SMEs, sponsors, and governance bodies. Skilled in problem definition, journey mapping, options analysis, and benefits modelling. Experience navigating governance, securing approvals, and responding to formal review processes. Strong communication skills, including the ability to create executive-ready papers and More ❯

What you will bring Strong evidenced experience leading website migrations, rebuilds or multi-site digital projects A solid grasp of SEO principles, content structure, 301 redirects and user journey mapping The ability to bring together developers, content specialists and internal stakeholders without friction A methodical mindset and a habit of catching issues early Confidence making decisions and guiding More ❯

Job Title: Lead Customer Journey Manager (Business Analyst) Location: Leeds (Hybrid - 2 days in the office per week) Rate: Up to £600 per day (Umbrella) Contract Duration: 6 months with potential for extension Join Our Change Delivery Team! Are you ready to make a significant impact in the world of customer experience? An exciting opportunity awaits you as … a Customer Journey Manager within our Modern Workplace Platform! If you're passionate about enhancing user experiences and driving continuous improvement, we want to hear from you! About Us: Our Modern Workplace is at the forefront of providing cutting-edge tools and technology to our colleagues. We pride ourselves on understanding their unique needs, ensuring we deliver a … first-class user experience and IT support. As part of our Change Delivery Team, you will play a pivotal role in shaping the customer journey and ensuring that our colleagues have the best experience possible. What You'll Do: As the Lead Customer Journey Manager, your responsibilities will include: Understanding Customer Journeys: Dive deep into the More ❯

product teams, defining new ways of working, or helping evolve your design practice. What it'll be your role to do Work confidently within agile teams to uncover priorities, map journeys, visualise outcomes, and define scope. Shape changes to the PCF by balancing colleague and customer needs with market insight, considering different personas and their "jobs to be done. … Solid experience as a Service Designer, ideally in a large, complex, regulated organisation with exposure to technology teams. Expertise in craft skills such as personas, service blueprints, customer journey mapping, customer lifecycle management, and storytelling. Ability to work collaboratively as part of a design team while taking ownership of your outputs. Confidence presenting work to stakeholders and providing More ❯