10 of 10 Contract Journey Map Jobs in England

Senior User Researcher in digital environments. Strong understanding of Agile, user-centred design and service transformation methods. Hands-on experience with end-to-end user research and analysis, journey mapping, and service blueprinting. Expertise in collaborating with cross-functional teams including product owners, developers, policy teams and delivery managers. High-level stakeholder engagement and communication skills, with ability More ❯

working with CRMs to build and manage talent communities. Familiarity with job distribution tools and how they integrate with job boards. Knowledge of web analytics platforms and user journey mapping. More ❯

working with CRMs to build and manage talent communities. Familiarity with job distribution tools and how they integrate with job boards. Knowledge of web analytics platforms and user journey mapping. More ❯

working with CRMs to build and manage talent communities. Familiarity with job distribution tools and how they integrate with job boards. Knowledge of web analytics platforms and user journey mapping. More ❯

platforms (eg, Twilio, Amazon Connect, Google Dialogflow, Cognigy) Proven track record in automated outbound marketing campaigns (SMS, WhatsApp, chatbot, or IVR) Solid understanding of CRM integration and customer journey mapping Ability to write and optimise scripts/prompts for AI agents Comfortable with data tracking, campaign analytics , and reporting Experience working in agile marketing or digital-first teams More ❯

recommendations, advocating for changes that will directly impact customer satisfaction and loyalty Communicate key insights and action requirements in a convincing and engaging manner to decision makers Customer Journey Mapping and Management Utilise Customer Journey Management tools and techniques to develop comprehensive customer journey maps that encompass customer touchpoints, emotions, and opportunities based on … insights Regularly review and update journey maps to reflect evolving customer expectations and market trends Provide recommendations and improvements for existing projects and new project planning based on journey mapping outcomes CX Metrics and KPIs Define and track key performance indicators (KPIs) suitable for luxury customers to measure customer satisfaction and loyalty Manage the monitoring of … strategies and opportunities to aide decision making Manage and lead a customer experience team, providing continuous guidance and development Knowledge, Skills and Experience Essential: Significant experience in customer journey methodologies including journey mapping and service blueprinting Experience in designing and delivering digital connected products & experiences on a global scale Proven track record in delivering large scale More ❯

with large-scale, enterprise-wide transformation programs within the defence sector. A strong familiarity with the Shared Services Operating Model. Proficient in creating 'As-Is' and 'To-Be' Journey Maps. Experience working with Oracle/ERP systems, particularly in Oracle Enterprise Performance Management (EPM), Enterprise Resource Planning (ERP), and Human Capital Management (HCM). To apply, please submit More ❯

Job Title: Customer Journey Manager Location: Leeds Duration: 6 Months (Possibilty of extension) About the Role: An exciting opportunity has arisen to join our Change Delivery Team as a Customer Journey Manager within our Modern Workplace Platform!Modern Workplace is an enabling platform that provides the latest Tools & Technology to our colleagues. We pride ourselves on … understanding the individual needs of our colleagues and use this knowledge to offer first class User Experience and IT support. Our Customer Journey Managers (CJMs) play a crucial role in Understanding, Orchestrating and Optimising Journeys while ensuring the needs of the Customer remain at the forefront of our decision making.CJMs are responsible for continuous improvement of journeys and … for orchestrating cross functional boundaries to ensure journey effectiveness. Our CJMs work collaboratively with Product, Design and Engineering teams to ensure the intended user experience, journey or processes are accurately represented. Responsibilities: As a Lead Customer Journey Manager, you will be responsible for;* Independently understanding Customer Journeys end to end.* Leading the creation of More ❯

Strategist to join our Content Strategy and Planning team within Global Marketing. In this strategic role, you'll shape and deliver content strategies that supports the full customer journey-from early awareness to post-purchase engagement-while driving measurable outcomes for our Integrated Marketing Programs and website. You'll collaborate across key functional teams including the Integrated Marketing … experience across digital touchpoints. The Role Key responsibilities: Develop and execute a comprehensive content strategy for our end-to-end customer journeys and demand generation programs. Translate customer journey insights into actionable content plans that guide customers through each stage of the lifecycle. Collaborate with cross-functional stakeholders to curate, source, and refine a variety of assets, including … Experience & Key skills 6+ years of B2B, high-tech marketing experience 4+ years of digital & content marketing experience and well-versed in best practices, including familiarity with customer journey mapping Strong written & verbal communication skills Strong collaboration and leadership skills Must be proficient in marketing promotion strategies and have developed marketing promotion plans and executed demand generation programs More ❯

Analyst - FTC (£45,000) Location: Hybrid - 2 Days in Runcorn, 3 Days Remote Contract: Fixed-Term Contract (with potential to extend) Join a business on a digital growth journey We're partnering with a leading wholesale and manufacturing business that's undergoing a significant digital transformation. As the digital function matures and expands, they are now looking for … work with both technical and non-technical stakeholders. Proactive, solution-oriented and comfortable working with legacy systems. Confident working in a fast-paced, agile environment. Experience with customer journey mapping and digital performance tracking. Why Join? Be part of a growing digital team within an established business. Work across a diverse digital product portfolio (10+ products). Play More ❯