9 of 9 Contract Knowledge Management Jobs in England

be the first point of contact for IT support, providing prompt and effective assistance to users. Your role involves resolving incidents and service requests, maintaining an up-to-date knowledge base, and contributing to a high-performing team with a strong reputation for excellence. You'll also have the opportunity to work on IT projects, enhance your skills through … and ticketing systems. Diagnose and resolve incidents and service requests efficiently, aiming for first-contact resolution. Escalate complex issues to appropriate specialist teams when necessary. Maintain and update the knowledge base to ensure accurate and accessible support information. Provide excellent customer service, ensuring user satisfaction and upholding the trust and reputation of the Service Desk. Collaborate on IT projects … on excellent customer service. Problem-solving abilities to diagnose and resolve a variety of technical issues. Experience in using ticketing systems to manage and track incidents and service requests. Knowledge of Windows operating systems, Office 365, and basic networking principles. Ability to prioritise tasks effectively and manage time in a fast-paced environment. About us Surrey and Borders Partnership More ❯

Job Title: Knowledge Base Editor Location: Whitley, Coventry (Hybrid Office Days Tue/Wed) Rate: £27.21ph via an Umbrella Company (Inside IR35) or £20.35ph PAYE Employment Type: Contract (12 Month Contract) Hours: Standard 40 Hours Per Week Reference: J36326668 Job Description: We are looking for a detail-oriented and proactive Knowledge Base Editor to join our Customer Relationship … our agents but also in the future fuel AI-driven customer service tools. You'll work closely with Subject Matter Experts, Operational Teams, and Technology Partners to ensure our knowledge base is accurate, accessible, and aligned with business goals. Your work will directly support service efficiency, consistency, and customer satisfaction. Key Responsibilities: Develop and maintain clear, concise, and user … friendly knowledge articles, FAQs, and process documentation. Collaborate with teams to gather information and translate complex processes into easy-to-understand content. Ensure all content is up-to-date, relevant, and aligned with brand tone and service standards. Monitor usage and feedback to continuously improve knowledge base effectiveness. Support the rollout of new services and processes by creating More ❯

Our OEM Client based in Whitley, Coventry, is searching for Knowledge Base Editor to join their team, Inside IR35. This is a contract position until 1st September 2026. Umbrella Pay Rate: £27.03 per hour. We are looking for a detail-oriented and proactive Knowledge Base Editor to join our Customer Relationship Centre Team. In this role, you will … our agents but also in the future fuel AI-driven customer service tools. You'll work closely with Subject Matter Experts, Operational Teams, and Technology Partners to ensure our knowledge base is accurate, accessible, and aligned with business goals. Your work will directly support service efficiency, consistency, and customer satisfaction. Key Responsibilities: Develop and maintain clear, concise, and user … friendly knowledge articles, FAQs, and process documentation. Collaborate with teams to gather information and translate complex processes into easy-to-understand content. Ensure all content is up-to-date, relevant, and aligned with brand tone and service standards. Monitor usage and feedback to continuously improve knowledge base effectiveness. Support the rollout of new services and processes by creating More ❯

/4, Rise, ITIL) A leading retailer is looking for an IT Service Transition Lead (SAP, S/4, ITIL) that will act as the main interface for Senior Management, Project Managers and stakeholders for Service Transition requirements and deliverables, supporting a major SAP Rise/S4Hana program. As the IT Service Transition Lead (SAP, S/4, ITIL … operations, ensuring the program transitions smoothly into service with appropriate measures and support. The core of this role will be to work collaboratively to assist in embedding a service management culture within the Project Life-Cycle and the wider IT Division, educating and influencing stakeholders gracefully by taking them on a journey whilst balancing their needs with the needs … gathering and analysing requirements for large IT projects, with the ability to identify, track, and monitor technical dependencies across systems. * Experience of transitioning services within large scale programmes. * Good knowledge of current SAP technologies including topics like security, data protection, performance and high availability. * Experience maintaining documentation. * Strong awareness and adherence to best practices of testing and deployment. * Familiarity More ❯

and is passionate about enabling DevOps excellence across teams. Key Responsibilities: Setup & Training : Develop and deliver high-level base training on Azure DevOps (ADO) concepts. Create and maintain ADO knowledge base articles within ServiceNow. Support Provision : Provide hands-on support for ADO usage, including pipeline configuration, ticket resolution, and operational troubleshooting. BAU Activities : Ensure smooth day-to-day operations … documentation. Tool Maintenance : Manage updates, patching, and security fixes for the ADO toolset. Operational Enablement : Support teams in adopting and effectively using ADO through enablement sessions and ongoing guidance. Knowledge Management : Maintain an issue log and create knowledge articles to support continuous improvement. Analytics & Reporting : Perform quarterly analysis of ticket volumes to identify trends and opportunities for More ❯

are looking for a Principal Framework Engineer, a senior technical role at the heart of the Engineering team. With a passion for technology, innovation and collaboration they keep their knowledge current, continuously seeking to design, build and deliver better than yesterday. Will thrive on the chance to employ their multi-faceted skills to create industry-leading solutions in a … of emerging technologies, models, methods etc. on an ongoing basis to enable competitive differentiation and strengthening of existing product technology. Drive optimisation of the engineering lifecycle through a systematic knowledge management and continuous learning process to better enable the organization to meet market and client needs Mentor and guide all engineers within your home and assist with technical … and Attributes The ideal candidate will have the below skills, capabilities and attributes: Experience in engineering activities in a Product SaaS organisation, including scrum agile methodologies, efficiency improvement, configuration management, release readiness, documentation/technical writing, process, data and system engineering, analytical skills in business, process, data and system, lifecycle management and complex problem solving Experience of having More ❯

. Architect and implement autonomous agents with planning, reasoning, and execution capabilities. Design and prototype multi-agent systems that can coordinate and collaborate effectively. Develop agent memory systems and knowledge management approaches. Build robust error handling and recovery mechanisms for agentic systems. Implement human-AI interaction patterns to ensure oversight, assurance, and transparency. Optimise AI model performance for … experimental AI research and prototyping . Ability to apply innovation and problem-solving skills in complex, unstructured environments. Familiarity with cloud deployment and optimisation (Azure, AWS, or GCP). Knowledge of open standards and interoperability frameworks. Contract Details Location: Hybrid – London Length: 6 months initial contract (extensions likely) IR35: Outside IR35 More ❯

Knowledge Base Editor 12-month initial contract Hybrid working - Whitley, CV 27.21ph (Inside IR35), 40 hrs pw Applicants MUST have proof of immediate, on-going and valid eligibility to work full time in the UK and travel within the EU. About the company I am currently recruiting on behalf of an automotive OEM, based in Whitley, who are seeking … a Knowledge Base Editor to join their team Job Description As Knowledge Base Editor, your main responsibilities include: Develop and maintain clear, concise, and user-friendly knowledge articles, FAQs, and process documentation. Collaborate with teams to gather information and translate complex processes into easy-to-understand content. Ensure all content is up-to-date, relevant, and aligned … with brand tone and service standards. Monitor usage and feedback to continuously improve knowledge base effectiveness. Support the rollout of new services and processes by creating supporting documentation. Work with digital tools and platforms to manage content workflows and publishing. Qualifications/Skills needed Proven experience in content editing, technical writing, or knowledge management. Experience working in a More ❯

Knowledge Base Editor 12-month initial contract Hybrid working - Whitley, CV £27.21ph (Inside IR35), 40 hrs pw *Applicants MUST have proof of immediate, on-going and valid eligibility to work full time in the UK and travel within the EU.* About the company I am currently recruiting on behalf of an automotive OEM, based in Whitley, who are seeking … a Knowledge Base Editor to join their team Job Description As Knowledge Base Editor, your main responsibilities include: Develop and maintain clear, concise, and user-friendly knowledge articles, FAQs, and process documentation. Collaborate with teams to gather information and translate complex processes into easy-to-understand content. Ensure all content is up-to-date, relevant, and aligned … with brand tone and service standards. Monitor usage and feedback to continuously improve knowledge base effectiveness. Support the rollout of new services and processes by creating supporting documentation. Work with digital tools and platforms to manage content workflows and publishing. Qualifications/Skills needed Proven experience in content editing, technical writing, or knowledge management. Experience working in a More ❯