14 of 14 Contract Knowledge Management Jobs in England

looking for a Knowledge System Manager for a public sector organisation based in London (hybrid) on an initial 12-month contract, paying up to £41.92 per hour (Umbrella, Inside IR35). This is a hybrid role with an expectation to attend the office in London 3 days per week. … successful Knowledge System Manager will take operational ownership of a suite of knowledge and document systems used across a central government legal function and its wider professional community. You'll lead a small team, manage stakeholder relationships at all levels including Board, and drive continuous improvement across platforms ...

Senior/Principal Service Management Consultant (Contract) Location: Dublin, Ireland (Onsite) Contract Duration: 3- 6 months, starting 1 st July 2026, with potential extension Day Rate: 500–600 per day (depending on experience) Contract Type: Full-time Contract About the Opportunity We are seeking an experienced Senior/Principal … Service Management Consultant to support a major service transformation programme within a complex enterprise environment. This is an excellent opportunity for a seasoned consultant with expertise in organisational transformation, service management operating models, and stakeholder engagement. The successful candidate will play a key role in establishing and maturing ...

Description Provide sound guidance, analysis and support on systems and information management matters. Deliver excellent services in developing business-critical systems. Analysis of complex data and information and the design of management information. Lead the development of centrally managed tools and techniques to ensure strong operational use. Support … with the brief provided. Ensure that the systems enable the team to conduct robust analysis across the programme. Lead the development of the key management information reports. Minimum Requirement: Reporting to the Head of Knowledge, the role takes operational responsibility and ownership of GLDs current Knowledge Systems ...

workflows, and integrations Strong experience in development and scripting Hands-on experience with JavaScript, REST APIs, and automation Experience with CMDB, reporting, and dashboards Knowledge of Agile and ITIL processes ITSM ITOMComplaints Management Problem Management Knowledge Management Responsibilities: Develop and customize ServiceNow applications. Configure workflows … using REST/SOAP APIs. Develop dashboards and reports for IT operations and sustainability metrics. Support Green IT initiatives such as: IT asset lifecycle management Energy and carbon tracking Device utilization and optimization Sustainable IT reporting Experience: 8+ years of experience in ServiceNow Development/Design Strong scripting ...

programmes for Service Desk analysts (L1/L2) Promote automation and digital tools to reduce manual effort and improve resolution times Create and manage knowledge content (guides, FAQs, learning materials) to improve first-contact resolution Partner with IT teams to identify and implement service improvements and automation opportunities Engage … continuous improvement and service performance What You'll Bring Experience within a Service Desk, ITSM or IT Service Delivery environment Strong understanding of incident management, request fulfilment, knowledge management and ITIL practices Hands-on experience with ServiceNow (or similar ITSM tools) Strong knowledge of Microsoft ...

closely with security and project stakeholders to deliver resilient and secure platform services. Essential Skills & Experience DevOps & Linux Strong Linux administration experience (RedHat environments) Knowledge of RPMs, SELinux, filesystems, user/group management, and system administration Experience with Ansible automation Strong Git knowledge including GitHub, GitHub Actions … code reviews Sound understanding of networking concepts including IP addressing, CIDRs, TCP/IP, and TLS certificates Experience supporting Java applications, JVMs, and process management Nginx administration, particularly as a reverse proxy Performance tuning and capacity management across CPU, memory, and storage Experience with OpenVPN and SSH client ...

closely with security and project stakeholders to deliver resilient and secure platform services. Essential Skills & Experience DevOps & Linux Strong Linux administration experience (RedHat environments) Knowledge of RPMs, SELinux, filesystems, user/group management, and system administration Experience with Ansible automation Strong Git knowledge including GitHub, GitHub Actions … code reviews Sound understanding of networking concepts including IP addressing, CIDRs, TCP/IP, and TLS certificates Experience supporting Java applications, JVMs, and process management Nginx administration, particularly as a reverse proxy Performance tuning and capacity management across CPU, memory, and storage Experience with OpenVPN and SSH client ...

closely with security and project stakeholders to deliver resilient and secure platform services. Essential Skills & Experience DevOps & Linux Strong Linux administration experience (RedHat environments) Knowledge of RPMs, SELinux, filesystems, user/group management, and system administration Experience with Ansible automation Strong Git knowledge including GitHub, GitHub Actions … code reviews Sound understanding of networking concepts including IP addressing, CIDRs, TCP/IP, and TLS certificates Experience supporting Java applications, JVMs, and process management Nginx administration, particularly as a reverse proxy Performance tuning and capacity management across CPU, memory, and storage Experience with OpenVPN and SSH client ...

quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts, managing rotas, conducting … Service Delivery: Act as the guardian of SLAs (Service Level Agreements), ensuring incidents and requests are categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are moved to the correct higher-tier teams. Quality ...

quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts, managing rotas, conducting … Service Delivery: Act as the guardian of SLAs (Service Level Agreements), ensuring incidents and requests are categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are moved to the correct higher-tier teams. Quality ...

increments. - Create traceability between business needs, stories, test expectations, and operational value. Ensure Operational Readiness & Service Quality: - Engage with Service Operations, support teams, and knowledge owners to ensure smooth transitions into live service. - Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics … definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows and colleague interactions. What You'll Bring: Essential: Proven experience as a Business Analyst in a digital, service ...

development. Service Delivery: Act as the guardian of SLAs, ensuring all incidents and requests are accurately categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are swiftly routed to higher-tier teams. Quality Assurance … customer service and technical accuracy. Reporting & Analysis: Generate weekly and monthly KPI reports to identify technical trends, recurring faults, or team training gaps. Knowledge Management: Maintain and expand the Service Desk Knowledge Base to empower analysts and promote end-user self-service. What We Are Looking ...

responses). -Practical experience with automation platforms (UI-Path RPA/IPA and/or conversational AI/agent platforms), structured bot training/knowledge management, and KPI-driven optimisation is essential-acting as the bridge between frontline operations, service owners, and engineering ...

site as required. Core Duties: Improve the cyber security of systems and information by supporting cyber assurance services throughout different project stages. Enhance knowledge management and mitigation of cyber risks within the organisation. Work under direction within a clear framework of accountability, using discretion in identifying and responding ...