21 of 21 Contract Knowledge Management Jobs in England

Information & Knowledge Management Specialist Reading 6-month contract Paying up to £550p/d (Inside IR35) Please note - Due to the nature of the work, you'll be required to already hold or be eligible to obtain a high level of UK Security Clearance Overview: We are seeking … experienced Information & Knowledge Management Specialist to help establish and govern information and knowledge management practices within a highly regulated environment. You'll work closely with business, digital, and compliance teams to ensure information is managed securely, consistently, and in line with organisational and regulatory requirements. Responsibilities ...

Systems Analyst on an initial 3-month contract. This role will support the discovery phase of a business-wide initiative to create a centralised knowledge repository for business processes, policies and operational documentation. The successful candidate will work closely with stakeholders across the organisation to understand how teams currently … improve the structure and accessibility of business information. This is a highly collaborative role suited to someone with strong business analysis skills, excellent stakeholder management and experience documenting business processes within complex organisations. Responsibilities: Conduct discovery sessions with stakeholders to understand current business processes, systems and operational workflows. Audit ...

criteria. Provide strategic direction across business and technical workstreams. Engage with senior stakeholders to align requirements, priorities, and outcomes. Oversee implementation, testing, adoption, and knowledge transfer activities. Ensure compliance, security, and governance standards are adhered to within a legal environment. Manage project risks, issues, and dependencies. Champion best practices … Exchange Online, and Power Platform. Experience with Copilot Agents, Copilot Studio, or related Microsoft AI solutions. Strong programme and project leadership capabilities. Excellent stakeholder management and communication skills. Experience delivering projects with robust governance, security, and compliance requirements. Ability to engage confidently with both technical and non-technical audiences. ...

Location: Portsmouth Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This role is ideal for individuals with experience in Service Desk Analyst/Service Operations … diagnosis, resolving issues where possible. Escalate incidents to resolver groups following defined workflows. Maintain accurate and clear records of all interactions. Use and improve knowledge articles in Confluence. Support major incident communication and coordination. Contribute to service improvement initiatives. Work in alignment with ITIL 4 practices ...

consultancy client are looking for an Asset Management Subject Matter Expert who combines strong industry knowledge with the ability to create compelling, differentiated RFP responses and propositions. You'll work across our Wealth & Asset Management business, partnering with senior stakeholders, subject matter experts and pursuit teams … client needs, shape our story and turn their capabilities into clear, persuasive responses. This is a role for someone who understands what makes Asset Management clients tick, can bring structure and commercial thinking to complex opportunities, and knows how to turn a good response into a winning one. ...

consultancy client are looking for a Wealth Management Subject Matter Expert who combines strong industry knowledge with the ability to create compelling, differentiated RFP responses and propositions. You'll work across their Wealth & Asset Management business, partnering with senior stakeholders, subject matter experts and pursuit teams … understand client needs, shape our story and turn their capabilities into clear, persuasive responses. This is a role for someone who understands the Wealth Management market, its clients and evolving priorities, and can bring structure and commercial thinking to complex opportunities. You'll know how to turn a good ...

cleared Role Summary We are seeking experienced ServiceNow Developers to support delivery of a public sector ServiceNow implementation covering HRSD, Finance & Procurement Case Management, Employee Centre, Knowledge Management, Virtual Agent and integrations. The successful candidates will work within the delivery team to configure, develop, test and support … workstreams. Key Responsibilities Configure and develop ServiceNow solutions across HRSD and CSM. Build and maintain record producers, forms, workflows, catalog items, notifications and case management capabilities. Configure Employee Centre experiences and user journeys. Develop integrations using REST APIs, SOAP APIs and IntegrationHub. Support configuration of Virtual Agent ...

Employee Centre) Role Overview We are seeking experienced ServiceNow Developers to support delivery of a public sector ServiceNow implementation covering HRSD, Finance & Procurement Case Management, Employee Centre, Knowledge Management, Virtual Agent and integrations. The successful candidates will work within the delivery team to configure, develop, test … workstreams. Key Responsibilities Configure and develop ServiceNow solutions across HRSD and CSM. Build and maintain record producers, forms, workflows, catalog items, notifications and case management capabilities. Configure Employee Centre experiences and user journeys. Develop integrations using REST APIs, SOAP APIs and IntegrationHub. Support configuration of Virtual Agent ...

eyes support for network and server hardware under senior guidance Administer Active Directory tasks including user creation, permissions, group allocation and device/OU management Support Microsoft O365, SharePoint and mailbox provisioning, diagnostics and troubleshooting Manage devices via MDM technologies including Intune and Entra ID Accurately log and categorise … with experience of M365 Solid experience building, upgrading and repairing desktop hardware and software Experience of Active Directory, Intune, Entra ID and mobile device management Familiarity with common ticketing, CMDB and knowledge management tools Working knowledge of basic networking and troubleshooting methods Applied understanding of security ...

manage day-to-day operations for a household-name global retail brand. You will balance hands-on technical escalation with hands-off team management to deliver high-quality support and maintain key service levels. Key Responsibilities Team Supervision: Lead, mentor, and schedule a team of Service Desk Analysts. … issues and route them to higher-tier teams when needed. Quality & Performance: Conduct ticket audits, monitor call quality, and track weekly/monthly KPIs. Knowledge Management: Maintain the Knowledge Base to improve first-line resolution and self-service options. Requirements Proven experience in a Team Lead, Senior ...

quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts, managing rotas, conducting … Service Delivery: Act as the guardian of SLAs (Service Level Agreements), ensuring incidents and requests are categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are moved to the correct higher-tier teams. Quality ...

platforms Deliver practical mentoring and technical enablement to internal engineering teams Design and implement Retrieval Augmented Generation (RAG) solutions Develop AI-powered virtual assistants, knowledge retrieval capabilities and intelligent automation workflows Build secure, scalable and compliant Generative AI solutions Document best practices, standards, SOPs and operational processes for ongoing … support and governance Support integrations with contact centre, CRM, knowledge management and service management platforms Required Experience Extensive experience delivering Cognigy chatbot and voicebot solutions Strong experience integrating Cognigy with enterprise systems and APIs Proven background delivering Conversational AI transformation initiatives Experience working with contact centre ...

including VIP support, hardware deployment, SaaS provisioning and clearly defined service levels. Automation & Self-Service: Introduce automation, intelligent ticket routing, self-service capabilities and knowledge management to improve efficiency and empower users. Shift-Left Strategy: Develop and implement self-service solutions that enable store colleagues and corporate users … resolve straightforward technology issues independently. Vendor & Partner Management: Establish effective relationships and performance measures with field engineering teams, hardware suppliers and technology vendors, ensuring agreed SLAs are consistently achieved. Performance & Reporting: Establish meaningful KPIs, SLAs and reporting mechanisms to measure operational performance and demonstrate continuous improvement. Stakeholder Management ...

cleared Role Summary We are seeking experienced ServiceNow Developers to support delivery of a public sector ServiceNow implementation covering HRSD, Finance & Procurement Case Management, Employee Centre, Knowledge Management, Virtual Agent and integra click apply for full job details ...

within offline (air-gapped) environments. Build and optimise CI/CD pipelines using GitLab. Design workflows and reporting within Jira. Develop structured documentation and knowledge management solutions using Confluence. Deliver automation and configuration management using Ansible. Design secure software promotion, patching and update processes for disconnected environments. … supporting DevOps platforms within air-gapped/offline environments. GitLab (Repositories, Runners, CI/CD Pipelines) Confluence Ansible Infrastructure as Code (IaC) Configuration Management CI/CD Secure software delivery Experience managing package repositories, artefact repositories and controlled software updates. Knowledge of build and release management, access ...

with the option to extend. Location: London | Hybrid The ideal candidate will possess an active security clearance and a proven background in Service Owner Management, complemented by the following valuable skills and experiences: Significant experience as a Service Owner or Deputy Service Owner in cloud transformation programs. A deep … successfully guiding services through the Discovery, Alpha, Beta, and Live phases. Expertise in owning, developing, or enhancing digital workplace, collaboration, productivity, end-user computing, knowledge management, or AI-enabled services, contributing to innovative solutions. Demonstrated strength in leading multidisciplinary teams across product management, user-centered design ...

delivery team, you will configure, develop, test and support ServiceNow capabilities across multiple workstreams, with a focus on HRSD, CSM, Employee Centre, Knowledge Management, Virtual Agent and integrations. Key Responsibilities Configure and develop ServiceNow solutions across HRSD and CSM. Build and maintain record producers, forms, workflows, catalog items … notifications and case management capabilities. Configure Employee Centre experiences and user journeys. Develop integrations using REST APIs, SOAP APIs and IntegrationHub. Support configuration of Virtual Agent and Now Assist capabilities. Participate in sprint planning, backlog refinement and technical design discussions. Support unit testing, SIT, UAT and defect resolution activities. ...

Service Transition activities. Lead services through operational readiness, go-live, Early Life Support and BAU handover. Define and embed effective ITIL service management processes. Coordinate activities across Engineering, DevOps, SRE, QAT, Delivery and Operations teams. Essential Experience Active NPPV3 and SC Clearance. Strong, recent Service Transition Management experience. … operational readiness, go-live and BAU. Experience transitioning complex cloud-hosted services, ideally within AWS. Strong understanding of ITIL processes including Change, Release, SACM, Knowledge Management, Service Validation and Continual Service Improvement. Experience working with multidisciplinary teams including DevOps, SRE, Engineering, QAT and Operations. Good technical understanding ...

devices, networks, Wi-Fi and printing issues. Replace, move, reconnect and physically install IT equipment where required. Follow established technical documentation, deployment processes and knowledge-base instructions. Maintain accurate records of work completed, equipment deployed and unresolved issues. Escalate more complex incidents appropriately, providing clear diagnostic information. Communicate professionally … field engineering role. Previous experience providing face-to-face IT support across multiple sites. Practical experience delivering Microsoft 365 deployments or migrations. Strong working knowledge of Microsoft 365, including Outlook, Teams, OneDrive, SharePoint and Intune. Good working knowledge of Windows laptops and desktop computers. Strong hardware and software ...

service delivery, ensuring SLAs and KPIs are achieved. Act as the primary contact for suppliers and internal stakeholders. Own Major Incident Management, including participation in an on-call rota. Drive Continuous Service Improvement initiatives across services. Ensure compliance with governance, security, audit, and regulatory requirements. Produce service reporting … manage service-related risks. Build strong relationships across technical teams, suppliers, and business stakeholders. Essential Experience Experience managing multiple managed service providers. Strong knowledge of ITIL and service management best practice. Experience with ITSM tools such as ServiceNow. Own Major Incident Management processes and supplier escalations. Drive ...

several interdependent workstreams designed to improve how data is identified, classified, governed, protected and managed across the organisation. This is not a generic project management role or a deeply technical architecture position. It requires someone who can operate confidently between business change, data governance, cyber security and programme delivery. … wider business. Support the identification, classification and assignment of ownership for critical data assets. Establish practical governance processes covering data ownership, lifecycle management, retention, protection and access. Build an enduring data governance capability that becomes embedded into day-to-day business operations. Strengthen governance around data access, including role ...