IT Support Engineer (Band 5)
Bristol, United Kingdom
North Bristol NHS Trust
ownership and working toward resolution. Troubleshooting and triaging complex technical issues and service requests, identifying and implementing technical resolutions Categorise and complete work types (incident, service request, minor works, projects), maintaining accurate records inline with department procedures and utilising the appropriate toolset. Accurately log, update and maintain the departments … records and systems . Examples: Helpdesk & Customer databases; inventory of IT assets, knowledge, change, incident and problem management The post holder will be required to deliver support via all delivery methods (phone, email, remote assistance and mobile support unit) on a rotational basis working at level 1, level … for IT Department standards, service assurance, and service improvements initiatives, policies and operating procedures Take a lead role in service assurance duties such as incident, problem, knowledge management, service etiquette inline with the departments procedures. Initiate and co-ordinate problem management activities including, recording known errors, investigations more »
Employment Type: Fixed-Term
Salary: £28407.00 - £34581.00 a year
Posted: