10 of 10 Contract Performance Improvement Jobs in England

Our client, a leading company in the retail industry, is currently seeking a ServiceNow Performance Analyst to join their team on a contract basis. This role focuses on enhancing IT service management within the organisation. Key Responsibilities: Utilising ServiceNow for performance analysis and reporting Creating detailed reports to support performance improvement initiatives Liaising with internal stakeholders … to gather requirements and provide insights Monitoring and analysing service performance metrics to identify areas for improvement Providing actionable recommendations to optimise IT service management processes Collaborating with IT teams to implement performance enhancements Job Requirements: Experience in IT service management using ServiceNow Strong analytical skills and ability to create comprehensive reports Effective communication and stakeholder management … abilities Understanding of performance metrics and improvement strategies Ability to work independently and as part of a team Sound problem-solving skills and attention to detail Benefits: Opportunity to work with a leading retailer Engaging contract position with potential for professional growth Exposure to a dynamic and fast-paced work environment Collaborative team culture with supportive colleagues If More ❯

Duration - 12 months 1. Quality Assurance & Performance Reporting (20%) Establish and drive vendor partner Quality Assurance (QA) processes, focusing on assessing the quality of manager coaching, consultant conversations, and training delivery. Align QA process and execution across all International teams in partnership with vendor managers and Quality Assessors (QAs). Lead Monthly Business Reviews for the UK sales leadership … team, delivering actionable data, insights, and recommendations based on performance and priorities. Contribute relevant enablement data to Quarterly Business Reviews for partner sites. Implement and facilitate call evaluation calibration sessions driven by Team Leaders and QAs at partner sites. Evaluate Team Leader coaching sessions and deliver Coach-the-Coach feedback. 2. Performance Improvement & Consultation (20%) Act as … a performance consultant by partnering with stakeholders to confirm performance gaps. Design and manage learning interventions aligned with Performance Based Training methodology and evolving business needs. Train and coach vendor partners on the expected delivery of training content. Conduct regular facilitation observations, providing constructive, targeted feedback to vendor partners. Document and standardize existing processes and practices to More ❯

Duration - 12 months 1. Quality Assurance & Performance Reporting (20%) Establish and drive vendor partner Quality Assurance (QA) processes, focusing on assessing the quality of manager coaching, consultant conversations, and training delivery. Align QA process and execution across all International teams in partnership with vendor managers and Quality Assessors (QAs). Lead Monthly Business Reviews for the UK sales leadership … team, delivering actionable data, insights, and recommendations based on performance and priorities. Contribute relevant enablement data to Quarterly Business Reviews for partner sites. Implement and facilitate call evaluation calibration sessions driven by Team Leaders and QAs at partner sites. Evaluate Team Leader coaching sessions and deliver Coach-the-Coach feedback. 2. Performance Improvement & Consultation (20%) Act as … a performance consultant by partnering with stakeholders to confirm performance gaps. Design and manage learning interventions aligned with Performance Based Training methodology and evolving business needs. Train and coach vendor partners on the expected delivery of training content. Conduct regular facilitation observations, providing constructive, targeted feedback to vendor partners. Document and standardize existing processes and practices to More ❯

Develop and implement audit programmes for assigned projects. Perform audits (planning, execution, reporting, follow-up) and record Non-Conformance Reports (NCRs) in the QMS. Monitor implementation of QMS and performance improvement procedures. Advisory & Support Provide professional advice on quality, process safety, and compliance to project teams. Evaluate quality criteria in tender submissions and support contract evaluation and award. … and competence. Reporting & Documentation Submit audit reports for approval and maintain records in the QMS SharePoint site. Report audit findings and ensure corrective actions are tracked and closed. Continuous Improvement Ensure lessons learned are captured by the projects and used to enhance the QMS. Knowledge, Experience and Technical Know How: Awareness of standards, procedures, and best practise associated with More ❯

costs. Review fees, tariffs, and charging structures, benchmarking internally and externally to recommend changes that increase revenue or streamline administration. Analyse existing commercial contracts and agreements to identify renegotiation, performance improvement, or cost avoidance opportunities. Build financially robust business cases and models that clearly outline benefits, risks, assumptions, and implementation requirements. Develop clear recommendations and delivery plans that More ❯

matching, GR/IR, and invoice posting. Work with technical teams (ABAP, Workflow, OCR, ArchiveLink) for issue resolution and system tuning. Utilise VIM Analytics to identify processing bottlenecks and performance trends. Support user enablement and knowledge transfer to BAU support teams. Log and manage incidents through the agreed ITSM tool (e.g., ServiceNow), maintaining clear documentation. Experience Minimum … post go-live or hypercare context In-depth knowledge of exception handling, workflow troubleshooting, and indexing processes Ability to interpret VIM Analytics and system logs to drive resolution and performance improvement Solid grasp of integration between VIM, SAP FI, and SAP MM modules Strong stakeholder engagement skills, with experience supporting AP and Procurement users Experience using ITSM tools More ❯

EMEA responsible for ensuring sales teams are equipped with the training, skills, and tools they need to be successful — from onboarding new hires to delivering ongoing learning that drives performance improvement. You’ll work closely with Sales, Product Marketing, and Sales Operations teams to deliver engaging, relevant, and high-impact enablement experiences that help sellers perform at their best. More ❯

Manager Location: South Manchester (3 Days Onsite) Contract: Type: 6-12 Months The Role As a IT Vendor Manager, you’ll play a critical role in driving value and performance from the client’s key technology suppliers. You’ll ensure that supplier relationships are strategically managed, contracts deliver maximum benefit, and service performance remains high. You’ll collaborate … closely with Service Operations, Procurement, Product Owners, and senior stakeholders to deliver outstanding results across a portfolio of critical suppliers. Key Responsibilities Lead the strategy and agenda for the performance management of Tier 1 and critical system vendors. Conduct formal vendor reviews and ensure performance is measured through KPIs, SLAs, and strategic assessments. Build and maintain strong, collaborative … relationships with key suppliers and stakeholders. Monitor, analyse, and challenge vendor performance to drive continual improvement. Develop and implement strategies to address underperformance and ensure compliance with contractual terms. Identify opportunities to enhance service delivery and achieve better value for money. Support the selection, evaluation, and onboarding of new suppliers in line with technology and business goals. Collaborate across More ❯

is a hands-on, senior technical position suited to someone with strong expertise in Microsoft technologies, Azure, networking, and change control, who can also bring leadership, mentoring, and process improvement to a busy service desk environment. The successful candidate will either have experience leading a service desk team with strong technical depth or possess expert-level technical skills combined … with a solid understanding of ITIL practices and service performance improvement. Key Responsibilities Provide advanced technical support across the Microsoft stack, including Active Directory, Exchange, and Microsoft 365. Support and manage Azure services including virtual machines, networking, and identity management. Implement and oversee change control processes to ensure stability and compliance. Collaborate closely with the Service Desk Manager and … other IT teams to ensure seamless service delivery. Monitor and report on service desk performance metrics, identifying areas for improvement. Contribute to the development and maintenance of technical documentation and knowledge base articles. Mentor junior service desk staff and support their technical development. Ensure adherence to ITIL processes including Incident, Request, Problem, and Change Management. Act as the go More ❯

is a hands-on, senior technical position suited to someone with strong expertise in Microsoft technologies, Azure, networking, and change control, who can also bring leadership, mentoring, and process improvement to a busy service desk environment. The successful candidate will either have experience leading a service desk team with strong technical depth or possess expert-level technical skills combined … with a solid understanding of ITIL practices and service performance improvement. Key Responsibilities Provide advanced technical support across the Microsoft stack, including Active Directory, Exchange, and Microsoft 365. Support and manage Azure services including virtual machines, networking, and identity management. Implement and oversee change control processes to ensure stability and compliance. Collaborate closely with the Service Desk Manager and … other IT teams to ensure seamless service delivery. Monitor and report on service desk performance metrics, identifying areas for improvement. Contribute to the development and maintenance of technical documentation and knowledge base articles. Mentor junior service desk staff and support their technical development. Ensure adherence to ITIL processes including Incident, Request, Problem, and Change Management. Act as the go More ❯