9 of 9 Contract Problem Management Jobs in England

through automation and improved operational tooling. Collaborate with engineering teams to incorporate reliability into services through design enhancements and resilience patterns. Incident and Problem Management Excellence Enhance production outcomes through effective incident response practises, including major incident triage, root cause analysis, and post-incident reviews. Strengthen problem management processes to reduce repeat incidents and mitigate technical debt risks. Observability and Tooling Enablement Set observability standards across logs, metrics, traces, and dashboards to enhance service detection and restoration times. Partner with platform and tooling teams to align SRE needs with enterprise-level tools and processes. Stakeholder ...

ownership boundaries across teams. Build a high-performing, accountable ops culture with clear KPIs. Manage on-call, rota, and support coverage models. Incident, Problem & Change Management Own major incident management, stakeholder communication, and service recovery. Ensure effective problem management with trend analysis and long-term … operational risk registers, audits, and compliance actions. Represent Operations in service reviews, governance forums, and audits. Manage third-party and vendor operational performance. Stakeholder Management Primary ops interface for: Product Owners Delivery Managers Architecture & Security Business and Senior Leadership Provide clear, data-driven service reporting (availability, incidents, risks, improvements ...

will be working with: Linux & Red Hat Enterprise Linux (RHEL) - Administration of RHEL 7/8/9, including installation, patching, upgrades, and lifecycle management - System performance tuning, troubleshooting, and root cause analysis - User, group, permissions, and SELinux management - Filesystem and storage management (LVM, XFS, ext4 … physical and virtual Linux servers in enterprise environments - Experience with VMware and Red Hat Virtualization platforms - Backup, recovery, and capacity planning support Automation & Configuration Management - Bash scripting for operational automation - Ansible playbooks and roles for configuration management - Standardisation and reduction of configuration drift Azure Cloud & Hybrid Platforms - Azure ...

services across a secure MoD Private Cloud environment. This role is ideal for an experienced Service Manager looking to step into a broader service-management position aligned to ITIL 4, ISO 20000, at a minimum SFIA Level 4. You will be responsible for supporting day-to-day service operations … maintaining service reporting, coordinating incidents and changes, and improving service processes using Atlassian tools (Jira Service Management, Confluence, Jira Assets). What you'll do Support effective delivery of ITIL 4 practices including Incident, Request, Problem, Change, and Service Desk. Monitor technology services performance. Maintain accurate and timely ...

Server OS and Cisco networks. Specialisms in individual areas are good, but it is a breadth of knowledge that is deemed valuable. Troubleshooting and problem management are essential skills, as is an ability to communicate at an appropriate level with other stakeholders such as the project and security … switching fundamentals (Cisco) Analytical mindset with a strong attention to detail Excellent communication skills, both verbal and written, to explain complex IT concepts Strong problem-solving skills and the ability to work independently and within a team Desirable: Certifications (CCNA, RHCA, MCSE, VCP-DCV) Exposure to Infrastructure as Code ...

EMEA Credit traders Front-office support for trading , pricing , risk and trade capture platforms Ownership of BAU support , issue investigation and resolution Major Incident & Problem Management Monitoring and alerting of critical trading systems Proactive identification of system issues and stability risks Release support and enforcement of change management … Corporate Bonds CDS (Credit Default Swaps) Credit Indices/ETFs Experience supporting electronic trading and risk platforms Understanding of market data flows Excellent problem solving and communication skills Technical Skills Unix/Linux SQL Python KDB Monitoring tools: Dynatrace , Splunk ITIL processes Grid/distributed computing (nice to have ...

Bash, Python) Desirable Experience Supporting large-scale, high availability Oracle environments Working in 24/7 production support environments Familiarity with ITIL incident and problem management processes ...

modernised Power BI setup Enhance reporting to improve IT operational visibility Work with JIRA data (service requests, tickets, workflows) Deliver reporting for incident and problem management Provide insights to support performance improvements Deliver training to global users and engage with stakeholders Requirements: Expert Power BI development experience Experience ...

role in shaping service strategy and driving process improvements Process Improvement: Identify and address shortcomings in business practices, suggesting and implementing improvements. Leads on Problem Management reviews following significant incidents Operational Accountability: Accept 24/7 responsibility for service availability, performance, and currency leading incident recovery minimizing impact … quality and implement best practices Critical Thinking: Undertakes analysis of multiple sources of data and uses research, active listening and observation to identify the problem/situation and generate simple ideas SRE and Service Engineering: Applies software and automation as tools to solve challenges and manage production systems ...