25 of 25 Contract Problem Management Jobs in England

escalation processes. Establish a repeatable factory onboarding and deployment lifecycle, covering demand intake, site readiness, design assurance, build, transition and service acceptance. Define service management processes for capacity planning, patching, lifecycle management, resilience, backup, incident and problem management, and operational support. Work with architecture and engineering … edge services within complex organisations. Strong expertise in service design, target operating models, governance frameworks, service ownership and operational readiness. Experience implementing IT service management disciplines, including service transition, incident and problem management, lifecycle management and service acceptance. Broad understanding of modern infrastructure technologies, including virtualisation ...

implementation, deployment and ongoing operation of Cisco Cloud Collaboration technologies . Provide technical support across Voice, Video and WebEx platforms. Participate in Incident Management, Problem Management and Change Management activities. Design and document technical solutions, project specifications and infrastructure requirements. Develop and drive proofs of concept … troubleshoot end-to-end Voice, Video and WebEx architectures/topologies . Experience with infrastructure implementation, deployment, troubleshooting and maintenance. Strong analytical and problem-solving skills. Experience working within Incident, Problem and Change Management processes. Desirable Skills and Experience Experience with Microsoft Teams . Knowledge of Microsoft ...

supplier relationships, commercial agreements and application improvement projects. This is a hands-on role suited to someone with a strong background in IS applications management, SAP, IT governance and outsourced service management. Key Responsibilities As the IS Applications Manager, you will oversee the full lifecycle of business applications, including … release management. You should have experience managing external suppliers, outsourced support contracts and commercial relationships, as well as knowledge of IT General Controls, incident management, problem management and project delivery. An understanding of Microsoft 365, Azure, PowerApps, Power BI, cloud-based applications and software licensing would ...

Corporate Bank, the Investment Bank, the Private Bank and the Asset Manager DWS. There are also a number of highly skilled functions performing key management tasks. 'Together we're sharing new perspectives and transforming what it means to be a bank.' AMS is a global workforce solutions partner committed … latency electronic trading environments. What you'll do: Ensure the stability, availability, and performance of electronic trading, market connectivity, pricing and risk management platforms. Lead the response to production incidents with a focus on rapid recovery, root cause analysis, and preventative engineering solutions. Design and implement monitoring, telemetry, alerting ...

daily administration, system refreshes, kernel upgrade planning and pre/post-refresh activities Administering, monitoring and optimising the SAP HANA database landscape Handling incident management, problem management and service request fulfilment from start to finish Resolving complex system runtime errors, dump analysis and database lock contentions … processing SAP OSS notes and standard system modifications Discussing and aligning technical activities with your counterparts Transport and Change Management Overseeing the SAP Transport Management System (TMS/ChaRM), managing transport imports and analysing technical issues to maintain operational stability Implementing technical system changes, and planning Support Packages ...

initial 11-month contract. As the SAP Basis Specialist you will be responsible for the end-to-end operational readiness, monitoring, change management, and security of our multi-tier SAP landscape across Development, Quality Assurance, and Production environments. Role: SAP Basis Specialist Pay: £45 per hour Via Umbrella Location … refreshes, kernel upgrade planning, and Pre/post-refresh activities. Administer, monitor, and optimize the SAP HANA database landscape. Execute end-to-end Incident Management, Problem Management, and Service Request fulfillment. Resolve complex system runtime errors, dump analysis, database lock contentions, and process SAP OSS notes ...

business stakeholders Prioritise incidents based on business impact and agreed service levels Monitor incident queues and ensure timely updates and resolution progress Support problem management activities and contribute to preventative improvements Analyse recurring issues and recommend corrective actions or process improvements Document investigations, fixes, and known error workarounds … Support system testing, releases, patches, and change activities where required Maintain clear communication with stakeholders throughout the incident management process Assist with user support, training guidance, and knowledge-base documentation Required Skills & Experience Experience supporting Siemens Teamcenter applications Strong incident management and troubleshooting skills Understanding of PLM processes ...

/recovery and disaster recovery experience. Experience supporting large-scale, business-critical enterprise systems, ideally in banking or financial services. Practical experience with incident management, problem management, change control and ITIL-aligned operations. NICE TO HAVE IBM OMEGAMON or equivalent Mainframe performance monitoring tools. Experience supporting highly ...

Kibana GitLab Source Control DevOps & Automation Jenkins Groovy CI/CD pipeline design and implementation Infrastructure as Code Platform observability and monitoring Performance management and troubleshooting Service Management & Operational Support Live service management Incident, change and problem management ServiceNow (SNOW) Production support within 24x7 operational … secure environments. Knowledge of intelligence or law-enforcement platforms. Support and troubleshooting of analytical platforms such as SOLAR, MAT or equivalent capabilities. Stakeholder Management Excellent communication skills. Ability to engage effectively with senior business and technical stakeholders. Experience working within government, policing, national security or highly regulated environments. ...

Role You'll play a key role in supporting and improving the firm's end-user computing environment, working across desktop engineering, endpoint management, virtual desktop technologies and workplace support services. Responsibilities will include: Providing hands-on EUC, Desktop and TechBar support Troubleshooting complex Windows, hardware and software issues … Supporting enterprise endpoint management technologies, including SCCM and modern management platforms Managing device builds, imaging, deployments and endpoint configuration Supporting Citrix and virtual desktop environments Investigating recurring incidents and identifying root causes Working with infrastructure and engineering teams to deliver permanent solutions Driving continuous service improvement initiatives Identifying ...

Service Manager Role Purpose The SAP Service Manager is responsible for the effective end-to-end management and delivery of SAP application and integration services across a complex SAP landscape including SAP ECC, SAP APO, SAP BW and SAP PI. The role provides the key service management interface … ensure that SAP services are stable, supported effectively and continuously improved in line with agreed service levels and business requirements. ________________________________________ Key Responsibilities SAP Service Management Take overall responsibility for the day-to-day service management of the SAP landscape. Act as the primary service management point ...

Contract: Contract opportunity Working Environment: Rail/Telecommunications We are currently recruiting for a Network Change Engineer to support the delivery and ongoing management of critical radio and transmission networks within the London Underground environment . This is an excellent opportunity for an experienced engineer with a background … TETRA radio, transmission systems, network management or operational service delivery , looking to work on technically complex rail telecommunications infrastructure. The Role As a Network Change Engineer, you will be responsible for provisioning, modifying and removing network services, as well as supporting software and firmware updates across systems managed ...

telephone, self-service, chat, and email channels, helping to ensure a seamless technology experience across the organisation. If you're passionate about technology, enjoy problem-solving, and take pride in delivering excellent customer service, we'd love to hear from you. Key Responsibilities Provide professional, customer-focused IT support … wide range of end-user IT issues, escalating complex problems to specialist teams when required. Manage and prioritise workloads effectively using the IT Service Management platform. Maintain accurate records of incidents, requests, resolutions, and customer communications. Collaborate with Digital Workplace and wider IT teams to deliver a consistent ...

Cleared Major Incident & Problem Manager 6 Months initially 2 Days per week in Reading £Market Rate (Inside IR35) My client, a large defence based organisation are looking for a Major Incident & Problem Manager to take ownership of critical incident response and problem management within a complex … central point of coordination during major service disruptions, leading technical teams, suppliers and business stakeholders to restore services as quickly as possible. Alongside incident management, you will drive structured root-cause investigations, identify recurring issues and ensure lessons learned translate into meaningful service improvements. This role requires a confident ...

will oversee the maintenance, expansion, and high-tier support of customer environments to ensure a seamless end-user experience. This position requires a proactive problem-solver who takes ownership of complex technical challenges, delivers robust solutions, and places customer satisfaction at the forefront. The position is primarily onsite … Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem management lifecycles. Lead troubleshooting and root-cause analysis efforts for critical issues across all Citrix platforms. Configure, optimize, and maintain Citrix policies, profile management ...

experienced SAP PSCD Functional Consultant to join a public sector programme delivering enhancements and project work relating to SAP Tax and Revenue Management (TRM) solutions. This is a challenging and varied role requiring strong functional expertise across SAP PSCD (FI-CA), excellent stakeholder management skills, and the ability … service environments. Conduct impact assessments and contribute to solution design and project planning activities. Ensure documentation is completed to appropriate standards and methodologies. Support problem management, incident resolution, and continuous improvement activities. Required Skills & Experience Strong hands-on experience with SAP Public Sector Collections and Disbursements (PSCD). ...

customers, giving them a clear, low-friction route onto the platform. Key responsibilities - Platform engineering Lead design and build of Azure Landing Zones: management groups, subscription vending and hub-and-spoke networking. Own the provisioning pipelines and a reusable Terraform/Bicep module library built on Azure Verified Modules. … acceptance, with runbooks and documentation in place before handover to Cloud Run (BAU operations). Lead resolution of platform incidents, feed root causes into problem management, and reduce toil through automation as part of continual service improvement. Consumer experience and adoption Understand the consumer journey and operate ...

custody requirements. Mentor Junior Specialists and contribute to knowledge articles, troubleshooting guides and consistent support standards. Identify recurring issues and opportunities for proactive remediation, problem management, automation or improved self-service. Support planned changes, onboarding events, device refresh and site activities as part of the Tech Bar rota. … Maintain high-quality ITSM records and ensure walk-up work is fully traceable in the service-management platform. Skills & Experience Required Typically 3+ years of experience across Service Desk, desktop support, application support or End User Compute, including hands-on L1/L2 troubleshooting. Strong working knowledge of Windows ...

PRODUCT MANAGER INSIDE IR35 CONTRACT SOUTH YORKSHIRE BASED HYBRID 3 DAYS A WEEK ONSITE Own and drive the product management of messaging, integration and observability platforms, including IBM MQ, App Connect Enterprise (ACE), IBM Transformation Extender (ITX) and Instana , ensuring these services are secure, resilient, compliant, cost-effective … monitoring tools, particularly Instana , highly desirable. Skills & experience Critical Critical experience in IBM MQ is essential. Strong experience in product/service management for enterprise platforms (middleware, integration, messaging, monitoring/observability), ideally in a regulated environment. Deep knowledge of IBM MQ and solid working knowledge ...

looking for a Wintel and Security Tools Analyst to provide operational support, administration and troubleshooting for enterprise Windows infrastructure and cybersecurity tools, including endpoint management and antivirus platforms, at a UK critical national infrastructure organisation. You will keep the Windows estate healthy and tune the security tooling to protect … groups and provide IAM support Provision and maintain virtual machines, and monitor performance, availability and capacity Administer and maintain enterprise antivirus and endpoint management platforms, including agent health, deployment status and policy sync across workstations and Servers Run updates, patching and version upgrades for security software Act as technical ...

Southampton - onsite 2-3 days per month Salary: up to £52,000+ on-call + excellent benefits Skills: Azure IaaS, Azure subscriptions, Azure tenant management, Azure networking, storage, virtual machines, resource groups, governance, PowerShell, Azure Automation, Microsoft Entra ID, Conditional Access, Microsoft 365 We are looking to recruit … Azure infrastructure services including virtual machines, storage accounts, networking, DNS, web apps, application gateways and load balancing Support Azure governance, access control, security, cost management and operational best practice Act as a senior technical specialist across Azure and Microsoft cloud services Design, implement and support secure, scalable Azure cloud ...

Oxford (onsite 2 - 3 days a MONTH) Salary: £45,000 - £52,000 (+ on call, excellent benefits) Skills: Azure IaaS, Azure subscriptions, Azure tenant management, Azure networking, storage, virtual machines, resource groups, governance, PowerShell, Azure Automation, Microsoft Entra ID, Conditional Access, Microsoft 365 We are looking to recruit … Azure infrastructure services including virtual machines, storage accounts, networking, DNS, web apps, application gateways and load balancing Support Azure governance, access control, security, cost management and operational best practice Act as a senior technical specialist across Azure and Microsoft cloud services Design, implement and support secure, scalable Azure cloud ...

Corporate Bank, the Investment Bank, the Private Bank and the Asset Manager DWS. There are also a number of highly skilled functions performing key management tasks. 'Together we're sharing new perspectives and transforming what it means to be a bank.' AMS is a global workforce solutions partner committed … such as Grafana and Geneos. Troubleshoot complex production issues, drive root cause analysis and improve system resilience, performance and scalability. Support change, incident and problem management processes, maintaining clear technical and operational documentation. The skills you'll need: Proven experience in SRE, Production Engineering, DevOps or production automation ...

paths so repeatable fixes move closer to first contact. Identify high-volume or repetitive demand suitable for workflow automation, self-service, proactive remediation or problem management. Coordinate with Tech Bar, endpoint, ServiceNow and resolver teams, retaining clear ownership until the next accountable team accepts the work. Support quality sampling … knowledge of Windows 10/11, Microsoft 365, Teams, Outlook, OneDrive, identity/access and endpoint support. Experience with ITSM tools, incident/request management, queue control, priority handling and SLA-driven support. Ability to troubleshoot independently, gather evidence and escalate with clear technical detail. Experience coaching or mentoring ...

technology solutions (including Entra ID, Purview, Defender, Mimecast, Intune). - Strong experience in Cyber Essentials Plus delivery and maintenance. - Knowledge of ITIL process in management incident, Change and problem management. - Certifications (such as SC-200, SC-300, SC-400, CEH, CISSP) are desirable. Cyber Security Engineer - 6 Month ...