23 of 23 Contract Problem Management Jobs in England

services running against agreed performance targets. You'll handle secure configuration and IT asset control, manage service components, and take ownership of incidents and problem investigation through to resolution. You'll also apply change control procedures and engage with users and stakeholders to understand their needs. You will need … proven experience in the following: Application support and maintenance Configuration management and IT asset control Service availability, capacity and component management Change, incident and problem management ServiceNow Stakeholder engagement Continual service improvement and process efficiency work would be beneficial. You'll need to hold ...

years' unbroken UK residency Role Overview We are seeking an experienced Change Analyst/Change Manager to join an established IT Service Management environment in Hursley. The successful candidate will have strong experience working within IT Change Management or Service Management , with a solid understanding of ITIL … ServiceNow , to manage and track change activity. Support change governance and, where required, facilitate CAB and other governance meetings . Work closely with Incident, Problem, Release and Service Transition teams to ensure effective coordination. Support operational readiness and service acceptance activities. Provide clear and concise communication to technical teams ...

Role Description: Principal responsibilities: Define and maintain a multi-quarter product roadmap covering currency, resilience, security improvements, automation and consumer experience. Own platform lifecycle management across the estate: standard versions, upgrade plans, deprecation/exit strategy, and technical debt prioritization.Shape and priorities demand using transparent criteria (risk reduction, service … KPIs (incident trends, MTTR, change failure rate, platform performance indicators). Drive operational excellence through: Major incident review leadership and root cause elimination Problem management, reliability engineering initiatives and runbook maturity Ensure DR/HA expectations are defined, tested, and evidenced. Success measures (example KPIs): Reduction in high ...

Contract: Contract opportunity Working Environment: Rail/Telecommunications We are currently recruiting for a Network Change Engineer to support the delivery and ongoing management of critical radio and transmission networks within the London Underground environment . This is an excellent opportunity for an experienced engineer with a background … TETRA radio, transmission systems, network management or operational service delivery , looking to work on technically complex rail telecommunications infrastructure. The Role As a Network Change Engineer, you will be responsible for provisioning, modifying and removing network services, as well as supporting software and firmware updates across systems managed ...

remediate infrastructure and application vulnerabilities in line with security requirements. Drive automation initiatives to improve efficiency, consistency and service reliability. Support infrastructure lifecycle management, including upgrades, refreshes and decommissioning activities. Monitor system performance, availability and capacity, proactively addressing issues before service impact occurs. Lead infrastructure-related incident resolution, root … cause analysis and problem management activities. Coordinate infrastructure, network and firewall changes through established governance processes. Maintain technical documentation, operational procedures and support runbooks. Collaborate with security, cloud, network, application and database teams to ensure stable and secure service delivery. Contribute to continuous improvement initiatives across infrastructure operations ...

both SUSE Linux Enterprise Server (SLES) and Red Hat Enterprise Linux (RHEL) Deliver operational support across live, development, and test environments. Perform incident resolution, problem management, and root cause analysis. Implement, test, and deploy infrastructure changes in accordance with change management processes. Support infrastructure migration and transformation … infrastructures. Strong understanding of Linux server performance tuning, patching, and system maintenance. Experience working within managed service and operational support environments. Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Technical Knowledge Linux & UNIX SUSE Linux Enterprise Server (SLES) Red Hat Enterprise Linux (RHEL) Linux ...

applications across public cloud and hybrid environments. This is a broad Platform Engineering role covering AWS, Azure, GCP, Windows, Linux, infrastructure automation, Terraform, configuration management and enterprise platform operations. Youll help design, build, automate and operate the organisations enterprise platform estate. Responsibilities include: Provisioning, scaling and optimising infrastructure across … Linux environments Supporting SQL Server workloads and enterprise application hosting Managing AWS services including S3, FSx, EBS and WorkSpaces/AppStream Developing configuration management solutions using tools such as Puppet Maintaining monitoring and observability capabilities Supporting enterprise backup and recovery platforms Building and maintaining CI/CD pipelines using ...

administration and operation of cloud and on-premise infrastructure. Maintain and support Windows Server and Linux environments. Assist with the deployment, configuration and management of Microsoft Azure services. Support virtualisation and enterprise hosting platforms. Assist with the administration of Kubernetes and OpenShift environments. Monitor infrastructure performance, availability and capacity. … Support incident resolution, problem management and service request activities. Assist with backup, disaster recovery and business continuity processes. Implement infrastructure changes in line with established standards and procedures. Contribute to automation and Infrastructure as Code initiatives. Maintain technical documentation and operational procedures. Work closely with senior engineers ...

contribute to building trust and sustainability through technology. What you'll be doing: Responding to complex escalations from 3rd Line engineers and assisting in problem management investigations Managing VMware products and associated monitoring tools such as vCenter, ESXi, SDDC Manager, and Solarwinds Automating manual tasks to improve efficiency … minimise downtime Identifying single points of failure and designing resilient solutions Managing obsolescence for applications and operating systems Collaborating with stakeholders and the management team to ensure seamless service delivery What you'll bring: Extensive cloud administration experience with tools like Broadcom SDDC Manager, vCenter, ESXi Experience with event ...

quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts, managing rotas, conducting … Service Delivery: Act as the guardian of SLAs (Service Level Agreements), ensuring incidents and requests are categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are moved to the correct higher-tier teams. Quality ...

multi-region environments. Experience should include customer journeys such as: Product discovery and search Basket/cart and checkout Customer journeys Promotions Payments Order management Experience integrating commerce platforms with CMS, PIM, payment, search, promotions, customer and order management systems is highly desirable. DevOps/SRE/Operational … deployment automation Infrastructure and configuration as code Automated unit, integration and regression testing Monitoring, logging, tracing and observability Root cause analysis and problem management Resilience and platform hardening Technical debt management Production debugging Release and rollback strategies Automated operational runbooks Vulnerability remediation Shift-left engineering and continuous ...

experienced SAP PSCD Functional Consultant to join a public sector programme delivering enhancements and project work relating to SAP Tax and Revenue Management (TRM) solutions. This is a challenging and varied role requiring strong functional expertise across SAP PSCD (FI-CA), excellent stakeholder management skills, and the ability … service environments. Conduct impact assessments and contribute to solution design and project planning activities. Ensure documentation is completed to appropriate standards and methodologies. Support problem management, incident resolution, and continuous improvement activities. Required Skills & Experience Strong hands-on experience with SAP Public Sector Collections and Disbursements (PSCD). ...

Southampton - onsite 2-3 days per month Salary: up to £52,000+ on-call + excellent benefits Skills: Azure IaaS, Azure subscriptions, Azure tenant management, Azure networking, storage, virtual machines, resource groups, governance, PowerShell, Azure Automation, Microsoft Entra ID, Conditional Access, Microsoft 365 We are looking to recruit … Azure infrastructure services including virtual machines, storage accounts, networking, DNS, web apps, application gateways and load balancing Support Azure governance, access control, security, cost management and operational best practice Act as a senior technical specialist across Azure and Microsoft cloud services Design, implement and support secure, scalable Azure cloud ...

Oxford (onsite 2 - 3 days a MONTH) Salary: Up to £52,000 (+ on call, excellent benefits) Skills: Azure IaaS, Azure subscriptions, Azure tenant management, Azure networking, storage, virtual machines, resource groups, governance, PowerShell, Azure Automation, Microsoft Entra ID, Conditional Access, Microsoft 365 We are looking to recruit … Azure infrastructure services including virtual machines, storage accounts, networking, DNS, web apps, application gateways and load balancing Support Azure governance, access control, security, cost management and operational best practice Act as a senior technical specialist across Azure and Microsoft cloud services Design, implement and support secure, scalable Azure cloud ...

Specialist Rate: £500 per day Contract Length: 6 Months IR35 Status: Outside IR35 Location: Fully Remote A leading organisation undergoing a significant IT Service Management transformation is seeking an experienced HALO ITSM Configuration Specialist to join their programme team on an initial 6 month contract. This is a fully … hands on experience configuring and administering HALO ITSM • Proven experience delivering ITSM implementations or service transformation projects • Strong understanding of Incident, Request, Change and Problem Management processes • Experience configuring workflows, service catalogues, forms, approvals and SLAs • Excellent stakeholder management and communication skills • Ability to translate business requirements ...

deliver technical projects Maintain high standards of documentation and operational procedures Essential Skills & Experience Strong hands-on experience administering FortiGate firewalls Security policy management, VPNs, remote access and firewall troubleshooting Enterprise-scale LAN/WAN support and administration Data centre networking experience Routing and switching expertise Strong knowledge …/IP VLANs DHCP DNS NTP OSPF BGP Network monitoring, diagnostics and performance optimisation Incident investigation and problem management High availability and resilient network architectures Network segmentation and security zoning Disaster recovery and business continuity networking Load balancing and failover technologies Desirable Certifications Fortinet FCP/NSE CCNP ...

senior technical escalation point for complex incidents and major outages. Lead Cisco Telephony and Videoconferencing projects from design through implementation. Drive Major Incident, Problem Management, and Root Cause Analysis activities. Collaborate with customers, Service Delivery Managers, and technical teams to deliver high-quality services. Ensure knowledge transfer, technical … Communications and Collaboration environments. Strong expertise in: Cisco Unified Communications Manager (CUCM) Unity Connection Jabber Cisco IP Phones Cisco Meeting Server (CMS) Cisco TelePresence Management Suite (TMS) Cisco Video Endpoints Strong knowledge of SIP and H.323 protocols. Experience with VMware v7/v8 . Proven experience leading technical teams ...

infrastructure issues. Follow established engineering standards, designs and operational processes. Work alongside senior automation engineers on defined development tasks and enhancements. Support incident and problem management activities. Contribute to automation initiatives involving CI/CD and Infrastructure as Code . Maintain code and documentation using version control tools ...

Videoconferencing projects Providing specialist support to L1/L2 teams on complex technical incidents Leading major incident resolution , including RCA and action planning Supporting problem management and continual service improvement Troubleshooting Cisco UC, voice and video environments Producing and maintaining HLD, LLD and technical documentation Performing hardware ...

Cisco Telephony & Videoconferencing Projects. Occasionally assist operational teams (L1 & L2). Oriented to complex incident resolution Major incident (qualification, action plan, resolution, RCA, knowledge) Problem management Ensure the transfer of skills to technicians and engineers. Respond to specific customer requests in coordination with the Capgemini Team Leader/ ...

Cisco Telephony & Videoconferencing Projects. Occasionally assist operational teams (L1 & L2). Oriented to complex incident resolution Major incident (qualification, action plan, resolution, RCA, knowledge) Problem management Ensure the transfer of skills to technicians and engineers. Respond to specific customer requests in coordination with the Capgemini Team Leader/ ...

production that minimize Application failures after release. Adding consideration of performance, scalability and security matters across design and implementation phases. Follow established incident and problem management processes, ensuring accurate ticket updates and clear communication with stakeholders and with any relevant people. Participating in definitions and configuration of Application ...

production that minimize Application failures after release. Adding consideration of performance, scalability and security matters across design and implementation phases. Follow established incident and problem management processes, ensuring accurate ticket updates and clear communication with stakeholders and with any relevant people. Participating in definitions and configuration of Application ...