2 of 2 Contract Remote Support Engineer Jobs in England

Service Desk, Desktop Support Engineer, Remote Reporting to the Service Desk Manager, the 1st Tier Support Engineer (DEsktop Support, Service Desk) will play a key role in providing technical support to clients. The position is primarily focused on Service desk/desktop support and Microsoft application admin. and support. Engagement via Umbrella … Company Only; all taxes & NI deducted at source. General responsibilities: Provide 1st and 2nd line technical support via phone, email, remote app. and deskside. Troubleshoot and resolve hardware, software and network issues. Escalate complex issues to 2/3 tier support or vendor. Maintain accurate records of all customer interactions in the ticketing system. Ensure high levels … you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you. More ❯

Contact Centre Support Engineer - Nice CXOne- Fully Remote Akkodis are currently partnering with a highly reputable client in the Financial Services on an exciting rollout of a new Cloud based Contact Centre Solution (NICE CXOne). The rollout is in it's deployment phase and the team require someone to join their experienced support team to … work closely with users on adoption and ongoing support and configuration. You will join an established team and work with users across the country on a wide range of issues to ensure there is no break in the level of service they are used to providing. This is a fast-paced role and will provide you with the opportunity … and gain exposure to different aspects to the system including Outbound Dialler, WebChat and Analytics The successful candidate will have the following experience: - Previous experience working in a Technical Support capacity - At least 6 months' experience supporting the NICE CXOne Platform - Good Telephony/Voice/Contact Centre support experience - Excellent communication skills This is an exciting opportunity More ❯