London, South East, England, United Kingdom Hybrid / WFH Options
Computappoint
transformation, driving the design, configuration, and deployment of ServiceNow modules to meet business and regulatory needs. Key Responsibilities: Lead ServiceNow Phase 1 implementation, ensuring functional parity with current service management platform. Design and implement a fit-for-purpose CMDB with automated updates and full estate coverage. Deliver integrated Incident, Problem, and Change Management modules. Oversee creation of a … user-centric Service Portal and standardised Service Catalogue. Ensure integration with enterprise systems (e.g., PagerDuty, Workday, Active Directory) and enforce RBAC. Drive Governance, Compliance, and Audit Management to meet industry standards. Manage Contract and SLA processes to ensure deliverables meet agreed terms. Oversee Go-Live and Hypercare phases for a smooth production transition. Experience/Skills … Required: 10+ years’ experience delivering enterprise-scale ServiceNow ITSM implementations. Deep expertise in CMDB, CSDM, service taxonomy, and Incident/Problem/Change Management. Proficient in ServiceNow configuration, API integration, and workflow automation. Experience with automated discovery, CI/CD, and service impact analysis. Strong stakeholder management and cross-functional team leadership skills. Familiarity with financial More ❯
Service Delivery Manager - ServiceCatalogue and Integration Management - Must have Active SC Clearance Are you a driven and experienced Service Delivery Manager with a focus on ServiceCatalogue and Integration Management looking for a role where you can make a real impact? Join a team dedicated to supporting UK Military … essential Level 3 and Level 4 Technical Engineering , a technical Helpdesk , and Logistics Support , including Obsolescence and Asset Availability Management . You will play a key role in service management for the wider user community. What You'll Be Doing: Overseeing Service Delivery Management to ensure seamless operations. Building and maintaining strong customer relationships in a … procedures to maintain operational integrity. What We're Looking For: Must be SC Cleared A proven track record in Service Delivery Management MUST HAVE ServiceCatalogue and Integration Management experience ITSM expertise Must be from a Defence or Military background Experience in customer management and relationship-building. Strong knowledge of technical environments and serviceMore ❯
Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing
and escalating, when required, to third-party vendors - on-boarding of new vendors - documenting new and existing applications and maintaining IT procedures and technical documentation, including servicecatalogue and change control process - carrying out upgrades and system changes, as required, to agreed standards and procedures - assisting, when required, in project activities and technical designs Systems skills: - knowledge More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
Robert Walters
IT Service Continuity Lead Salary : Outside IR35: Competitive Day Rate + Home Based. Location : Manchester Keywords: IT Service Continuity, Disaster Recovery, Business Continuity Planning, ISO 20000, ITIL, BIA, Continuity Strategy Development Our client is seeking a highly skilled and motivated IT Service Continuity expert for a 6-month contract period. This role offers a … competitive day rate and the flexibility of home-based work. You will play a crucial role in developing, implementing, and refining their IT Service Continuity processes, plans, and strategies. This will ensure that critical IT services, applications, and systems remain operational or can be quickly restored in the event of a disruption, thus minimising business impact and downtime. … on planning efforts, and creating comprehensive documentation. Design and implement a framework to ensure IT systems incorporate redundancy, failover mechanisms, and load balancing Use the Tech ServiceCatalogue to identify and assess IT services critical to business operations Prioritise IT services based on their business criticality Design and execute a framework for ongoing service continuity More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Robert Walters
IT Service Continuity Lead Salary : Outside IR35: Competitive Day Rate + Home Based. Location : Manchester Keywords: IT Service Continuity, Disaster Recovery, Business Continuity Planning, ISO 20000, ITIL, BIA, Continuity Strategy Development Our client is seeking a highly skilled and motivated IT Service Continuity expert for a 6-month contract period. This role offers a … competitive day rate and the flexibility of home-based work. You will play a crucial role in developing, implementing, and refining their IT Service Continuity processes, plans, and strategies. This will ensure that critical IT services, applications, and systems remain operational or can be quickly restored in the event of a disruption, thus minimising business impact and downtime. … on planning efforts, and creating comprehensive documentation. Design and implement a framework to ensure IT systems incorporate redundancy, failover mechanisms, and load balancing Use the Tech ServiceCatalogue to identify and assess IT services critical to business operations Prioritise IT services based on their business criticality Design and execute a framework for ongoing service continuity More ❯
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Robert Walters
IT Service Continuity Lead Salary: Outside IR35: Competitive Day Rate + Home Based. Location: Manchester Keywords: IT Service Continuity, Disaster Recovery, Business Continuity Planning, ISO 20000, ITIL, BIA, Continuity Strategy Development Our client is seeking a highly skilled and motivated IT Service Continuity expert for a 6-month contract period. This role offers a … competitive day rate and the flexibility of home-based work. You will play a crucial role in developing, implementing, and refining their IT Service Continuity processes, plans, and strategies. This will ensure that critical IT services, applications, and systems remain operational or can be quickly restored in the event of a disruption, thus minimising business impact and downtime. … on planning efforts, and creating comprehensive documentation. Design and implement a framework to ensure IT systems incorporate redundancy, failover mechanisms, and load balancing Use the Tech ServiceCatalogue to identify and assess IT services critical to business operations Prioritise IT services based on their business criticality Design and execute a framework for ongoing service continuity More ❯
Employment Type: Contract, Work From Home
Rate: Outside IR35 Competitive Day Rate, Home Based