ServiceManager Contract - Inside IR35 Duration - 6 months Leeds or London Are you an accomplished ServiceManager with a strong background in ITIL/ITSM? This company is seeking a talented individual to lead the transition of their Application Management Services (AMS) from one vendor to another. If you thrive in a fast-paced … critical operations environment, this could be the perfect opportunity for you. As the ServiceManager, you will be responsible for overseeing the smooth transition of the company's AMS from one provider to another. This is a crucial role that requires extensive experience in managing offshore service teams and supporting critical operations across the entire business. … and a proven track record of success in leading similar initiatives. Key Responsibilities: Manage the end-to-end transition of the AMS from one vendor to another, ensuring seamless service delivery Lead and coordinate the offshore service teams responsible for supporting the company's critical operations Implement ITIL/ITSM best practices to optimise service delivery and More ❯
Service Delivery Manager - X3 Initial 3-month contract Reading SC required up to 107ph, UMB, inside IR35 What you will do as a Service Delivery Manager: Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and … smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. … Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What You'll Bring: Experience supporting the delivery of business services in secure or complex environments. Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance. Ability to manage service issues, coordinate with stakeholders More ❯
Service Delivery Managers x 3 + 3-4 month initial contracts - should be longer term + SC Cleared roles + Working hybrid out of Reading + Inside IR35 - 80 to 100 per hour Key Skills: + SC Cleared + ITIL v4 What you will do as a Service Delivery Manager Support the delivery of business services … ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering … feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What you'll bring Experience supporting the delivery of business services in secure or complex More ❯
Service Delivery Managers x 3 + 3-4 month initial contracts - should be longer term + SC Cleared roles + Working hybrid out of Reading + Inside IR35 - £80 to £100 per hour Key Skills: + SC Cleared + ITIL v4 What you will do as a Service Delivery Manager Support the delivery of business services … ensuring they meet performance, compliance, and customer expectations. · Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. · Monitor service performance, identifying risks, issues, and opportunities for improvement. · Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. · Facilitate service reviews, gathering … feedback and contributing to service improvement plans. · Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. · Contribute to service planning, supporting roadmap development and capability growth. · Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What you'll bring Experience supporting the delivery of business services in secure or complex More ❯
Back Office Service Performance Manager - IT Systems We are seeking a ServiceManager to lead the management of IT Systems associated with fare collection at our Transport client. This role involves working closely with a major client supplier to ensure the effective operation of systems processing Payment Card transactions, journey processing, and revenue collection. … Day-to-day of the role: Ensure daily that a key supplier is meeting their obligations to deliver mission-critical IT systems. Assist with contractual compliance and manage continuous service improvements. Feed into periodic compliance activities and produce periodic reports. Manage incidents, problems, and changes effectively. Work alongside key internal and external programme teams to govern overall improvements and … ensure service transitions occur seamlessly. Collaborate with senior management and other stakeholders to align the team’s activities with clients strategic needs. Develop, coach, and mentor staff and managers, ensuring they are equipped to conduct their activities. . To apply for the Front Office Service Performance Manager position, please submit your CV and cover letter detailing More ❯
A market leading Defence & Security client of ours is currently in the market for an experienced Service Delivery Manager to work on a secure project. In the role you will be responsible for supporting the delivery of business services, ensuring they meet performance, compliance, and customer expectations. What you will do as a Service Delivery Manager Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across … teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. Core experience you must have: ServiceMore ❯
A market leading Defence & Security client of ours is currently in the market for an experienced Service Delivery Manager to work on a secure project. In the role you will be responsible for supporting the delivery of business services, ensuring they meet performance, compliance, and customer expectations. What you will do as a Service Delivery Manager Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across … teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. Core experience you must have: ServiceMore ❯
Front Office Service Performance Manager We are seeking a Front Office Service Performance Manager to join our team. This pivotal role involves managing major supplier relationships and overseeing the performance of systems and devices used for revenue collection across various Transport Modes. This includes ticket and card vending machines, passenger gates, and other related … devices across multiple transport lines .Ideally you will have Public Transport experience Required Skills & Qualifications: Proven experience in service and contract management with third-party suppliers. Strong ability to manage supplier relationships and ensure compliance with contractual obligations. Excellent communication and influencing skills. Ability to work effectively within a team and manage multiple stakeholders. Strategic thinker with a focus … on continuous improvement. Experience in a similar role within a large, complex organisation is highly desirable ITIL V3/4 Service Management certification - Broad knowledge of software development, DevOps & Project Management methodologies (including Prince2, PMM, PMI) - Knowledge of the provision of effective technical support services to a complex, multi-site operation - Knowledge of Enterprise Resource Planning and Asset Management More ❯
