1 of 1 Contract Technology Enablement Jobs in England

Customer Service Transformation Consultant

Hiring Organisation
Hays
Location
Oxfordshire, South East, United Kingdom
Employment Type
Contract, Work From Home
looking for a practitioner who can move beyond analysis and help shape practical improvements that deliver measurable outcomes. The RoleWorking closely with operational leaders, technology teams and external delivery partners, you will establish a clear understanding of current customer service performance and identify opportunities to improve customer experience, operational … serve.You will evaluate where process redesign, platform capabilities, automation and AI can add value, while ensuring recommendations are driven by evidence rather than technology preference. A key part of the engagement will be delivering a prioritised transformation roadmap, mobilising high-value quick wins, and providing a robust business case ...