5 of 5 Contract WFM Jobs in England

training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics tools - Digital communication channels (chat, email, social media platforms) Certifications & Standards - Relevant contact centre or customer service management certifications (desirable) - ITIL Foundation (desirable) - Project management qualifications (e.g. More ❯

training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics tools - Digital communication channels (chat, email, social media platforms) Certifications & Standards - Relevant contact centre or customer service management certifications (desirable) - ITIL Foundation (desirable) - Project management qualifications (e.g. More ❯

and meet strategic business goals. What you'll be doing: Designing and implementing Dynamics 365 Field Service and CRM solutions to support business change. Enhancing processes around scheduling, mobile workforce management, and asset tracking. Working with the Power Platform (Power Apps, Power Automate), Dataverse, and Dynamics 365 configuration. Engaging with stakeholders at all levels, gathering requirements, and ensuring solutions align More ❯

solutions as part of a major transformation programme. You'll play a key role in delivering scalable, secure, and high-performing HCM platforms across Core HR, Payroll, Talent, and Workforce Management, while driving cloud adoption and seamless integration with enterprise systems. If you've worked on integration oracle systems in acquisition programmes then this will be the right project for More ❯

UKG Kronos Consultant (WFM) London (Greenwich) hybrid position 3-days on-site This role involves managing and supporting my client's workforce management systems, including UKG Pro WFM and Passport. You'll be responsible for system configuration, user support, and collaboration with various departments to ensure their systems run smoothly and meet business needs. Key Responsibilities Configure and maintain UKG … Pro WFM (formerly Kronos Dimensions) modules, including Timekeeping, Absence, Advanced Scheduling, and Analytics. Integrate and support the Passport application for crew planning and scheduling in field service organizations. Collaborate with departments like HR and IT to gather requirements and implement effective solutions. Perform system integrations, upgrades, and enhancements. Provide technical support and troubleshooting for UKG Dimensions and Passport users. Develop … both UKG Dimensions and Passport. Qualifications Proven hands-on experience with UKG Pro WFM (Kronos Dimensions) modules, specifically in Timekeeping, Absence, Advanced Scheduling, and Analytics. A strong understanding of workforce management processes and solutions. Excellent problem-solving and analytical skills. Ability to work effectively both independently and as part of a team. Strong communication and interpersonal skills. Experience with system More ❯