IT Technical Operations Manager / Service Delivery Manager
- Hiring Organisation
- Hays Specialist Recruitment Limited
- Location
- Farnborough, Hampshire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £450 - £500 per day
core focus is on environment management , particularly in Windows-based infrastructures , supporting controlled deployments, environment readiness, and operational stability. Key Accountabilities Requirements & Process Analysis Capture and document business and service management requirements (SLAs, OLAs, KPIs). Map current vs. target processes for Incident, Problem, Change, Request Fulfilment, and environment … rollback plans. Service Catalog & SLAs Maintain service definitions and underpinning SLAs/OLAs for environment provisioning and support. Change Enablement Support CAB preparation, impact analysis, and risk assessment for environment-related changes. Stakeholder Engagement Collaborate with Infrastructure, Operations, and Application teams to ensure environment stability. Communicate technical topics ...