1 of 1 Contract Problem Management Jobs in Farnborough

like a role which enables you to identify and resolve repeat issues to ensure BAE Systems' employees receive an efficient IT service? You will be responsible for governing all problem management delivery, including Command Centre performance, to ensure Problem Management Service Levels and Key Performance Indicators are met. You will be ensuring both proactive and reactive … problems are raised, route cause identified, and process, tooling and technology fixes are successfully implemented. Role Responsibilities: Not limited to Govern the problem management activity for all suppliers Verify and monitor problem management SLAs & KPIs Provide escalation route for failing and poorly trending SLAs & KPIs Govern and manage Proactive and Reactive Problems to prevent or remediate … failures and delays Perform high level analysis of incidents & other data sources to identify areas for focus and potential problem tickets Attend Daily, Weekly and Monthly Service Reviews representing Problem Management Communicate Problem Management performance to the wider organisation Lead detailed SRT calls and actions for high priority problems driving out permanent resolution Maintain process More ❯