IT Helpdesk - First Line Support
- Hiring Organisation
- Office Angels
- Location
- Farnham, Surrey, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £13.00 - £14.00 per hour
ticketing system Troubleshooting and resolving first-line technical issues (hardware, software, connectivity) Logging all incidents accurately and prioritising tickets appropriately Supporting users with Microsoft 365, password resets, and basic account tasks Setting up and configuring laptops, desktops, and peripherals Escalating issues to second-line support when needed … throughout Skills & Experience Required Previous experience in a helpdesk or IT support role is desirable but not essential Strong understanding of Windows OS and Microsoft 365 Confident communicator with a friendly, approachable manner Ability to problem-solve and work efficiently under pressure Reliable, organised, and able ...