1 of 1 DemandTrendContract Customer Experience Jobs in Gateshead

Fixed Term Office Angels are recruiting for a Product & Technical Support Specialist to join a dynamic, values-driven team. In this role, you will be responsible for resolving technical customer queries and supporting service partners across multiple products, applications, and regions. You'll also create and deliver high-quality training and support materials for both internal and external audiences. … and deliver product training for internal and external stakeholders Provide feedback to marketing and communications based on support trends Identify FAQs and areas requiring additional support Support the wider customer experience team across technical support, servicing, and order management Skills & Experience Excellent written and verbal communication, with ability to explain complex technical subjects Highly organised, able to … manage multiple projects simultaneously Computer literate (Office 365; CRM experience desirable) Background in basic chemistry or chemical manufacturing Technical understanding of product range and applications Natural problem solver Personal Attributes Self-motivated, ambitious, and proactive Confident taking the lead on tasks and projects Collaborative with internal and external stakeholders Positive, can-do attitude with a focus on continuous improvement More ❯