IT Service Desk Analyst - 1st Line
- Hiring Organisation
- Henderson Scott
- Location
- Gatwick, West Sussex, South East, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £200 - £210 per day
Windows PCs, laptops, Microsoft 365, mobile devices, and standard business applications. Escalate complex incidents to specialist support teams with accurate documentation. Deliver clear, user-friendly guidance to both technical and non-technical users. Contribute to the IT knowledge base by documenting common issues and resolutions. Identify recurring issues … suggest improvements to support processes and user experience. What We're Looking For Previous experience in a 1st Line IT Support or Service Desk environment. Experience using ITSM or ticketing systems such as Freshservice, ServiceNow, or similar. Good working knowledge of: Windows operating systems Microsoft ...