1 of 1 Contract Decision-Making Jobs in Gaydon

satisfaction and loyalty throughout the customer lifecycle. Through acting as the voice of the customer for VCS, you'll represent our client's needs, preferences and feedback in decision-making processes. As well as conducting and overseeing research to continuously validate new ideas and improvements. You'll be responsible for continually developing and ensuring the successful implementation of … teams towards prioritizing customer satisfaction and loyalty resulting in an increase to CLV and revenue Actively advocate for the customer by embedding customer needs, preferences, and feedback into decision- making processes Conduct regular reviews to ensure that project activities align with the overarching goal of delivering an exceptional customer experience Ensure consistent and positive customer interactions are delivered … Customer Insights) to create and refine value-driven experiences that resonate with our customer base Guide Senior Stakeholders on customer experience best practices, strategies and opportunities to aide decision making Manage and lead a customer experience team, providing continuous guidance and development Knowledge, Skills and Experience Essential: Significant experience in customer journey methodologies including journey mapping and service More ❯