3 of 3 DemandTrendContract IT Support Jobs in Glamorgan

About the Role We are looking for a Service Desk Analyst to join our IT Services team, providing high-quality first-line support to a wide and varied user base. You will act as the 'customer champion,' ensuring reported difficulties are managed effectively through to resolution, while delivering a professional and customer-focused service. This role requires strong … IT support experience, a sound understanding of ITIL practices, and excellent communication skills. You'll be part of a team that plays a critical role in maintaining reliable IT services to staff, patients, and stakeholders. Duties & Responsibilities Act as the primary contact for users, ensuring all incidents and requests are logged, tracked, and resolved in line with … service levels. Develop and maintain strong working relationships with customers and service users. Maintain databases and information flows that support service management, including carrying out audits and producing scheduled/ad hoc reports. Communicate with the customer base regarding downtime, service changes, and incident updates. Resolve user issues promptly, drawing on first principles and previous experience. Shadow colleagues to More ❯

Contract Type: Agency temp Salary/Benefits: £30-36k salary Job Elements The IT Support Engineer is responsible for supporting a manufacturing site of about 80 employees for all things IT. This is a 12 month contract with occasional travel to other company offices. To diagnose and resolve software and hardware incidents, including operating systems and across … issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. Interacting and working alongside 1st Line Service Desk as required To accurately record, update and document requests using the IT service desk system. To install … and configure new IT equipment. To resolve incidents and upgrade different types of software and hardware To resolve incidents with printers, copiers and scanners To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. To communicate effectively with technical and non-technical colleagues at all levels in the More ❯

My nationwide client based in Merthyr Tydfil has an urgent requirement for an IT Support Engineer to join on an initial 12 month contract with possible extensions thereafter. This is a fantastic role and company name to get on your CV helping you progress with your IT career. REQUIRED SKILLS: - - Active Directory - Password resets, adding new users … Windows imaging, troubleshooting, hardware break/fix - Basic network and server support - Excellent communication skills Please send across your most recent CV in application to this role. More ❯