2 of 2 Contract ITIL Jobs in Glasgow

environments. Strong stakeholder management skills with senior business and technical leaders. Experience balancing operational delivery with transformation programmes. Excellent knowledge of modern ITSM and ITIL practices. Desirable Experience Government, Defence, National Security or other highly regulated environments. Experience supporting digital transformation programmes using GDS-aligned approaches. SIAM or multi-supplier ...

weekend implementations where required. Produce technical documentation and operational handover documentation for newly deployed solutions. Manage incidents, problems and changes through ServiceNow following ITIL best practice. Work closely with business stakeholders during projects, incidents and change activity. Key Skills & Experience Strong experience supporting enterprise voice environments. Cisco Unified Communications Manager … Manager and Session Manager. Approximately 5+ years supporting enterprise voice and data environments. CCNP Collaboration level knowledge (certification not essential). Experience working within ITIL environments covering Incident, Problem and Change Management. Experience producing operational and as-built technical documentation. Experience using ServiceNow. Desirable Experience Cisco UCCX IPC Private Wires ...