Level 1 Service Desk Analyst -Amazon Connect & Telephony
Glasgow, Lanarkshire, Scotland, United Kingdom
Opus Recruitment Solutions Ltd
incident logging. - Strong communication and customer service skills. - Ability to follow documented SOPs and escalation procedures. Qualifications - Diploma or Bachelor's degree in IT, Computer Science, or related field. - ITIL Foundation certification preferred. Experience - 1–2 years of experience in IT service desk or technical support roles. - Exposure to contact center environments is a plus. Working Conditions - Shift More ❯
Employment Type: Contractor
Rate: Salary negotiable
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