1 of 1 Contract Problem Management Jobs in Gloucester

licensing. Understanding of Active Directory and Active Directory Federation Services, AD Connect, etc. Good working knowledge of Active Directory, DNS, DHCP, VNET, etc. Server management using remote tools. Certification like AZ-400 would be an added advantage. Solid understanding of ITIL/ITSM best practices. Excellent problem-solving … decision-making skills. Ability to work independently and as part of a team. ITIL processes Change, Incident, and Problem Management. Experience in handling escalated issues, including coordination with multiple teams and vendors. Preparing incident reports and root cause analysis reports. Interpersonal sensitivity and customer responsiveness. Ability to communicate complex ...