answering queries and resolving issues to keep aircraft flying safely. Collaborate and lead: Chair review meetings with design offices and subcontractors, manage workloads, and ensure timely delivery of documentation. Continuousimprovement: Propose and implement enhancements to technical data processes, documentation production, and digital initiatives. Quality and compliance: Uphold safety rules, quality standards, and technical data guidelines, acting … Awareness of international authoring standards and tools Experience in aircraft configuration management A dynamic, proactive, and positive mindset Excellent communication and organisational skills Curiosity and openness to change and continuousimprovement Ability to work collaboratively and manage priorities Hands-on experience with aircraft (e.g., RAF or similar) is highly desirable, but we also welcome applications from technical More ❯
changes if necessarySupport on daily basis any potential in service issue and be proactive in case of Aircraft On Ground and/or questions raised by any airline,Propose continuousimprovement for Technical Data processes, documentation production activities and IT ToolsBe SIDY3 GSE Representative and contribute to the GSE networkRepresent the department at decision-making meetings transnationally … Quality Authorisation to verify/validate technical data products inaccordance with M20528, also known as C1 Incoming Inspection.The jobholder also plays a key role for SIDY32 in terms of continuous improvements for Technical Data processes & tools and for transnational standardization of ways of working. With credits of experience and upon management nomination, the jobholder could extend his responsibilities by … ManagementDynamic, Proactive and Positive mind setRisk and opportunity management skillsAbility to follow-up activitiesGood team player and good organizational skillsCommunication skills and assertivenessCurious and open-minded for changes and continuousimprovement Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. More ❯
Cheltenham, Gloucestershire, South West, United Kingdom
itecopeople
You will help maintain and support a managed cross-domain service, leveraging a broad range of technologies. The role focuses on site reliability engineering practices to ensure service resilience, continuousimprovement, and operational excellence. Location: Cheltenham, Gloucestershire Area (on-site minimum 4 days per week) Rate: £500 - £600 per day Clearance: Active DV clearance required Start : ASAP More ❯
for an experienced Service Helpdesk Manager to lead a dynamic ICT Service Desk team. This role is ideal for someone passionate about delivering high-quality technical support and driving continuousimprovement in service delivery. The successful candidate will be responsible for managing day-to-day operations, ensuring service excellence, and fostering a high-performing team culture. Key … satisfaction. Monitor and report on service desk performance metrics, including SLAs and KPIs. Develop and maintain service desk processes and documentation to ensure consistency and compliance. Drive service improvement initiatives based on performance data and user feedback. Collaborate with technical teams and stakeholders to resolve complex issues and support service transitions. Manage the out-of-hours support rota More ❯
for an experienced Service Helpdesk Manager to lead a dynamic ICT Service Desk team. This role is ideal for someone passionate about delivering high-quality technical support and driving continuousimprovement in service delivery. The successful candidate will be responsible for managing day-to-day operations, ensuring service excellence, and fostering a high-performing team culture. Key … satisfaction. Monitor and report on service desk performance metrics, including SLAs and KPIs. Develop and maintain service desk processes and documentation to ensure consistency and compliance. Drive service improvement initiatives based on performance data and user feedback. Collaborate with technical teams and stakeholders to resolve complex issues and support service transitions. Manage the out-of-hours support rota More ❯
Stoke Gifford, Gloucestershire, United Kingdom Hybrid / WFH Options
Morson Talent
Digital Commercial team and your Programme and Proposal teams. The ability to build strong effective relationships with the customer and stakeholders is vital. You ll be expected to deliver continuousimprovement that impacts the wider functions and business and you ll be relied upon to develop and demonstrate a wide range of Commercial skills and assume positions … Demonstrable experience working in a matrix organisation • Ability to handle a diverse, fast-paced, high workload • Able to work under supervision and independently • Experience in identifying and implementing improvement initiatives • Effective at finding opportunities and risks and to manage them to create enhanced value for the organisation • A positive work attitude and team building approach • Adaptable, able to More ❯
Bristol, Stoke Gifford, Gloucestershire, United Kingdom Hybrid / WFH Options
Morson Talent
Digital Commercial team and your Programme and Proposal teams. The ability to build strong effective relationships with the customer and stakeholders is vital. You’ll be expected to deliver continuousimprovement that impacts the wider functions and business and you’ll be relied upon to develop and demonstrate a wide range of Commercial skills and assume positions … Demonstrable experience working in a matrix organisation • Ability to handle a diverse, fast-paced, high workload • Able to work under supervision and independently • Experience in identifying and implementing improvement initiatives • Effective at finding opportunities and risks and to manage them to create enhanced value for the organisation • A positive work attitude and team building approach • Adaptable, able to More ❯
Gloucester, Gloucestershire, South West, United Kingdom
Morson Talent
perform thorough root cause analysis. • Strong communication and interpersonal skills, capable of working effectively with both engineering and production teams. • Ability to balance day-to-day production support with continuousimprovement initiatives. • The successful candidate must be capable of working independently, using their initiative to manage tasks, solve problems, and drive progress without constant supervision. Qualifications: (experience More ❯
IT in OT support to eliminate production deviations within detail manufacture, sub-assembly/final assembly, builds, and Final Assembly Lines (FAL). The role covers deployment, sustainability, and continuousimprovement of processes across the production area. You'll interface with Production teams, Industrial Maintenance, Digital Product Managers, and external suppliers. Required Skills & Experience Experience in IT More ❯
delivery to time, cost, and quality targets. Deliver updates and new content to agreed specifications, schedules, and standards. Maintain adherence to safety rules, quality processes, and documentation guidelines. Drive continuousimprovement in processes, tools, and documentation methods. Represent the team in internal/external meetings and networks, providing customer insights. Hold or work towards authorisation to validate More ❯
priorities. Monitor subcontracted authoring activities and ensure delivery to time, cost, and quality targets. Support Aircraft On Ground (AOG) situations with proactive documentation updates. Contribute to digital initiatives and continuousimprovement of authoring tools and processes. Represent the team in cross-functional meetings and customer interface roles. Candidate Profile We're seeking someone with: Experience in aerospace … with international authoring standards and tools. Aircraft configuration management knowledge. A proactive, positive mindset with strong communication and organisational skills. Ability to manage risks, follow up activities, and drive continuous improvement. Hands-on aircraft experience (e.g. military or commercial aviation background) is highly desirable, but we also welcome applications from experienced technical writers with strong documentation skills. Why This More ❯
OT support to eliminate production deviations within detail manufacture, sub assembly/final assembly, builds and Final Assembly Lines (FAL). The main perimeter is the deployment, sustainability and continuousimprovement of the processes, and covers the entire production area within scope. You will have an operational link with the Support Functions that are part of the More ❯
OT support to eliminate production deviations within detail manufacture, sub assembly/final assembly, builds and Final Assembly Lines (FAL). • The main perimeter is the deployment, sustainability and continuousimprovement of the processes, and covers the entire production area within scope. You will have an operational link with the Support Functions that are part of the More ❯
active) The opportunity Lead a high-performing field services team delivering exceptional end-user IT services for a major public sector customer. You'll drive SLA attainment, service improvement, and a consistently excellent user experience while coaching a team of 5-7 engineers and collaborating closely with service managers and operational stakeholders. What you'll do Lead & coach … and manage them through to resolution. Partner with service managers & customer stakeholders to keep operations smooth and transparent. Use data & reporting (KPIs/SLAs, trends, performance indicators) to drive continuous improvement. Forecast resources & skills using demand data and key relationships; align with the Technical Resource Group (TRG) to keep capability fit for purpose. Collaborate across delivery with the service More ❯