4 of 4 Contract Service Management Jobs in Gloucestershire

current/active) The opportunity Lead a high-performing field services team delivering exceptional end-user IT services for a major public sector customer. You'll drive SLA attainment, service improvement, and a consistently excellent user experience while coaching a team of 5-7 engineers and collaborating closely with service managers and operational stakeholders. What you'll do … engineers to deliver a contractually compliant, customer-focused service. Run daily stand-ups to surface risks/issues early and manage them through to resolution. Partner with service managers & customer stakeholders to keep operations smooth and transparent. Use data & reporting (KPIs/SLAs, trends, performance indicators) to drive continuous improvement. Forecast resources & skills using demand data and key relationships … align with the Technical Resource Group (TRG) to keep capability fit for purpose. Collaborate across delivery with the service delivery lead, peer team leaders, and internal ops teams. Own escalations & complaints, coordinating the right teams and seeing issues through to closure. Evolve processes -propose and support changes that improve service quality and user experience. Ensure policy adherence to More ❯

Directory, Group Policy, SQL, Exchange, Skype, WSUS, PKI and MS Office elements. Production and review of all levels of design artefacts. Supporting wider MCAST system testing activities. Working with Service Management to resolve issues. Essential skills, qualifications, and experience In order to deliver this service, it is essential that individuals have: Significant experience in the installation, configuration … timelines and in complex organisations. Writing and analysing technical requirements. Working as part of a technical team. Working with PowerShell. Microsoft MCSE Qualification or similar A firm grasp of service management tooling and ITIL. Strong communication skills, both written and verbal. Strong critical thinking and analytical skills to solve problems and propose new ideas. Hold a valid Security More ❯

Service Desk Manager – 6 Month Contract Location: Gloucester (3 days per week on site) Day Rate: Up to £350 (Inside IR35) We are seeking an experienced Service Desk Manager to lead and develop the IT support function for a 6-month contract engagement in Gloucester. This role requires a hands-on leader who can drive service excellence … manage a small team, and ensure smooth day-to-day IT operations. Key Responsibilities: Manage and mentor the Service Desk team, ensuring high levels of customer service. Oversee incident, problem, and request management processes. Drive continuous improvement across service delivery. Act as the escalation point for technical and service issues. Produce regular reporting on performance, SLAs … and trends. Collaborate with wider IT and business teams to ensure alignment with business needs. Skills & Experience: Proven track record managing a Service Desk or IT Support team. Strong knowledge of ITIL processes and service management best practice. Hands-on approach with excellent stakeholder management skills. Ability to balance day-to-day operations with longer-term More ❯

IDAM Engineer 12 Month Contract Onsite - London We're supporting a government client in strengthening their Identity and Access Management (IDAM) capabilities and seeking an experienced IDAM Engineer to join the Live Services team. You'll help maintain and monitor key identity infrastructure, support project delivery, and drive continuous service improvement. Key Responsibilities: Provide 2nd/3rd line … support for Active Directory and IDAM solutions. Support privileged access management and certificate-based authentication. Collaborate with support and project teams to implement changes. Monitor system health, respond to incidents, and maintain service integrity. Engage with external suppliers to ensure value and performance. Contribute to disaster recovery planning and testing. Skills & Experience: 3+ years administering Windows Server … skills and automation experience. Familiarity with RSA, PKI, DNS/DHCP, and network protocols. Experience with Forefront/Microsoft Identity Manager. Excellent communication and stakeholder engagement skills. ITIL or service management qualifications (desirable). If you're a proactive engineer with a passion for secure infrastructure and identity services, apply now to join a high-performing team. Carbon60 More ❯