2 of 2 Contract Customer Service Jobs in Guildford

Overview We’re looking for a proactive and customer-focused IT Service Desk Analyst to join our Information Systems team. In this role, you’ll provide first-line technical support to internal users, ensuring a high level of service in line with established procedures and SLAs. … Responsibilities Act as the first point of contact for all IT-related incidents and service requests via phone, email, and walk-ins Log and manage tickets accurately within the Service Desk system, including detailed notes of actions taken Perform initial troubleshooting and investigation using remote tools, resolving issues ...

Service Desk Analyst (1st Line) Provide first-line support to internal users across multiple sites, following Service Desk procedures and SLAs. Key Responsibilities Act as the first point of contact for technical incidents and queries via phone, email, remote tools, and walk-ins Log, update, and manage tickets … accurately in the Service Desk system Investigate issues using standard troubleshooting techniques, resolving where possible or escalating when required Monitor Service Desk phones and inboxes, ensuring timely responses Develop and maintain simple procedures for common issues (“quick wins”) Review escalated tickets to ensure SLA compliance Support general ...