Azure AD admin, mailboxes/licensing, basic networking (DNS/DHCP/VLANs) and Wi-Fi support Maintain docs, asset lists, and knowledge base; drive ticket SLAs and great customerservice You’ll bring Proven 1st/2nd line support experience in a corporate/MS environment Strong Windows 10/11, M365/O365, Teams, AD/… imaging, device enrolment, and office moves/setups Knowledge of Cyber Essentials controls (or exposure to audits/readiness) Basic networking troubleshooting (Wi-Fi, switches, routers, patching) Clear comms, customer focus, and a get-it-done attitude; good documentation habits Driving licence and car preferred (some travel between sites) Contract details Length: 3 months (possible extension) Day rate: circa More ❯
team, providing high-quality technical support across multiple sites. This is a great opportunity for someone with solid technical knowledge, strong troubleshooting ability, and a passion for delivering excellent customer service. The Role As a 2nd Line Technical Support Analyst, you’ll take ownership of service desk tickets, ensuring timely and professional resolution in line with SLAs. You … IT solutions and technologies. Keep technical and operational documentation up to date. Act as the final point of escalation for most user incidents and requests. Deputise for the IT Service Delivery Manager when required. About You Certificate or Diploma in Computing (or equivalent); ITIL certification desirable. Strong experience supporting and administering Windows 10/11 environments. Hands-on knowledge … and common enterprise applications. Proven skills in diagnostics, troubleshooting, and problem-solving . Experience with hardware (desktops, laptops, softphones) and virtualisation. Excellent communication and teamwork skills with a proactive, customer-first mindset. Able to manage workload effectively and remain calm under pressure. Willing to work flexibly, including occasional out-of-hours support. More ❯
