Guildford, Surrey, United Kingdom Hybrid/Remote Options
Surrey County Council
of our residents About The Role We are looking for a motivated and detail-oriented individual to join our friendly and collaborative Performance, Analytics and Systems Team within Adult Social Care. This is an exciting opportunity to apply and develop your analytical skills to support one of Surrey County Council's key priorities: the 'Right Homes, Right Support … forecasting, or working with large datasets from multiple sources. Please note, Tableau skills will be assessed as part of the recruitment process through a practical exercise at interview Communication and collaboration : Excellent communicationskills, with the ability to translate complex analytical findings into clear and meaningful messages for senior leaders and non-technical audiences. Experience of working collaboratively … the following 4 questions: This role involves working closely with commissioners, finance colleagues, and operational managers who may have different levels of data literacy. How would you adapt your communication style to engage, influence, and build trust with these stakeholders? Senior leaders often need to understand "what if" scenarios when planning for future demand. Describe an example of how you More ❯
take ownership of service desk tickets, ensuring timely and professional resolution in line with SLAs. You’ll diagnose, troubleshoot, and resolve IT issues, escalating where necessary, while maintaining clear communication with users throughout. You’ll also play a key role in maintaining and improving IT systems, supporting desktop and laptop builds, installing software and hardware, and assisting with wider technology … knowledge of MECM/Intune , networking, and common enterprise applications. Proven skills in diagnostics, troubleshooting, and problem-solving . Experience with hardware (desktops, laptops, softphones) and virtualisation. Excellent communication and teamwork skills with a proactive, customer-first mindset. Able to manage workload effectively and remain calm under pressure. Willing to work flexibly, including occasional out-of-hours support. More ❯
new and updated processes are clearly documented, communicated, and embedded. Coordinate implementation – collaborate across functions during system cutover and transition to new SAP environments. Deliver communications and training – manage communication plans and coordinate end-user training with HR and project teams. Manage resistance – identify potential challenges and implement solutions to drive engagement and adoption. Monitor progress – track, evaluate, and report … on change management effectiveness to senior leadership. Experience & Skills Proven success in SAP/ERP change management … within large-scale transformation projects. Familiarity with change management frameworks and project management principles . Experience in public cloud SaaS implementations, ideally within manufacturing or similar sectors. Strong analytical, communication, and stakeholder management skills. Ability to lead cross-functional teams and deliver results under pressure. Highly organised, adaptable, and proactive, with strong influencing and presentation abilities. Qualifications Bachelor’s degree More ❯