1 of 1 Contract Performance Metrics Jobs in Hampshire

support functions and in close collaboration with the customer. Ensure services are delivered in line with agreed SLAs, KPIs, and compliance requirements. Monitor service performance metrics, analyse trends, and generate detailed reports for internal and client review. Act as the main point of contact for the customer regarding … ITIL best practices. Coordinate with internal IT teams (e.g., infrastructure, development, support) to resolve issues and implement improvements. Drive service improvement initiatives based on performance data, customer feedback, and technology developments. Manage vendor relationships and third-party service providers where applicable. Support IT governance, compliance, and audit-related activities ...