3 of 3 Contract SLA Jobs in Hampshire

SOPs and service documentation in Confluence. Support service improvements, value-stream optimisation and ISO 20000 compliance activities. Configure and maintain Jira Service Management queues, SLA metrics, reports, and simple automation rules. Implement continual service improvement (CSI) initiatives to enhance service efficiency and reliability with the outcome of progressing through ...

cross-Product Group dependencies are understood and managed. Work closely with Suppliers of SaaS services to ensure that their contractual needs in respect to SLA’s, JPI’s are being met and attend regular service reviews. Raise any Requests for Change for any SaaS supplier changes to production. Review Qualys ...

National Critical Infrastructure system. The role involves working closely with the client, third parties, and the consultancies delivery teams to ensure a 99.99% SLA within a Live Service environment. Key Responsibilities Incident and problem resolution Transaction tracing and service reporting Leading troubleshooting and issue resolution sessions Working with suppliers ...