2 of 2 Contract SLA Jobs in Hampshire

Responsibilities Manage queue tickets assigned to the Hub and surrounding spokes, ensuring timely updates and resolution in line with SLA targets. Handle Hub stock and asset management, including scanning items in/out as per contract requirements. Perform hardware triage and repairs for in-warranty devices, liaising with vendors ...

parts in a timely manner via a returns process with appropriate paperwork. To work within a team to achieve departmental KPI's & Goals (SLA, Customer Satisfaction, Utilisation, Efficiency, Productivity & Financials) To build a good and professional relationship with customers onsite. To engage with other team members. To escalate any issues ...