to clients via telephone and chat Logging and updating support tickets within the Company's Incident Management Application Resolving support calls in a quick and efficient manner whilst meeting SLA's To escalate calls where necessary to the Desktop Team and/or Infrastructure Team To complete company provided training to ensure you have what you need to fulfil your More ❯
to clients via telephone and chat Logging and updating support tickets within the Company's Incident Management Application Resolving support calls in a quick and efficient manner whilst meeting SLA's To escalate calls where necessary to the Desktop Team and/or Infrastructure Team To complete company provided training to ensure you have what you need to fulfil your More ❯
and managing as-fitted documentation and handling ECR processes with customer authorities * Proactively identifying and resolving technical issues, working with third parties when necessary * Ensuring system performance remains within SLA parameters * Supporting continuous improvement through adoption of new tools, technologies and best practices What We're Looking For * Strong hands-on experience with Juniper or Cisco networking technologies * Experience working More ❯
Basingstoke, Hampshire, South East, United Kingdom
LA International Computer Consultants Ltd
including Cisco CCNP or multiple CCNAs across Network technologies/areas. * Ability to communicate effectively and build relationships to understand client requirements. * Ability to deliver against deadlines and agreed SLA targets. * Ability to take ownership of an issue or task and see it through to completion. * Previous troubleshooting and support experience. * Hands on experience in designing, configuring and troubleshooting Cisco More ❯
timelines, identifying risks and working within a technical framework to meet customer requirements. Implement technical best practices independently within a team, leveraging in-depth product knowledge. Manage systems within SLA parameters, proposing and implementing changes to meet servicelevel requirements. Take ownership of diagnosing and resolving problems, engaging with third parties to resolve in-depth product issues when necessary. Stay More ❯
