IT Service Desk Technician
Eastleigh, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
NHS South Central and West Commissioning Support Unit
an agile and flexible employer allowing remote working, however individuals may need to work onsite when required or requested. The Service Desk is a fast-paced environment where time management is essential to success, customer satisfaction is key, and we strive to provide the best possible service to our customers at all times. Some average stats are below to … Portal (SSP), or by using Live Web Chat. You'll monitor these channels and ensure tickets are responded to in a timely manner. You'll use our IT Service Management Tool (ITSM) to accurately capture information and provide 1st line IT support and troubleshooting. We are looking for an enthusiastic self-motivated individual who can work both alone and … tact and discretion Ability to accurately follow documented procedures Ability to deal with technical information which requires analysis and interpretation, before being presented to a non-specialist audience Strong stakeholder management skills, with the ability to communicate with staff in all disciplines and at all levels Excellent verbal and telephone communication skills Demonstrate a commitment to undertake further More ❯
Employment Type: Fixed-Term
Salary: £27485.00 - £30162.00 a year
Posted: