1 of 1 Contract Service Management Jobs in Hatfield

Purpose: To provide effective operational coordination and administrative support across the team, ensuring that business and customer requirements are met efficiently and within agreed service levels. This role demands strong communication, organisational, and analytical skills with the ability to manage multiple priorities and contribute to ongoing service excellence. … Key Responsibilities: Compile management information reports using relevant business tools to provide accurate and timely data. Prioritise and co-ordinate own workload and support coordination of others to meet business and customer deadlines. Identify customer requirements and direct enquiries to the appropriate department, ensuring swift and effective resolution. Communicate … business and customer expectations and avoid escalations. Assess cost implications of proposed solutions, ensuring alignment with budgetary constraints. Ensure departmental activities meet or exceed Service Level Agreement (SLA) targets. Maintain and continuously improve customer satisfaction levels through excellent service delivery. Ensure compliance with companies Information Security Policies and More ❯