1 of 1 Contract ServiceNow Administrator Jobs in Hatfield

As a Refresh Administrator, you are engaged at the customer level to understand, configure and support the bulk device refresh processes for our client's Device Lifecycle Management service. Responsibilities: Configuration of key data within client's ServiceNow platform, including but not limited to: Locations Schedules Appointments Assets Stockrooms Work orders Perform routine triage and troubleshooting of issues … service and system improvements, raising requests for this where required documenting the problem statements, workarounds and desired outcomes of change. Create and maintain operational documentation Maintain a level of ServiceNow accreditation and keep up to date with new features and functionality. Work with other team members and stakeholders to ensure a consistent way of working Understand and communicate business … notes ahead of changes to assess process impacts and validate systems still function as expected during and after new releases and upgrades. Act as a subject matter expert for ServiceNow and the DLM refresh process within the business area, sharing knowledge with various teams Skills Required: 6months + of experience in an administration/co-ordination role focussed heavily More ❯