1 of 1 Contract Service Delivery Jobs in Helston

We're looking for an IT Support Technician to join our team in Helston. This role is ideal for someone with strong technical skills and a proactive approach to service delivery. You'll be responsible for managing tickets, stock, and hardware repairs while ensuring compliance with agreed processes and service levels. Key Responsibilities Ticket Management: Handle and update … tickets assigned to your Hub and surrounding spokes, maintaining service levels as per contract. Stock & Asset Management: Manage Hub stock, scanning kit in/out of locations, and maintain accurate asset records. Disposals: Oversee and process disposals through the Hub in line with contractual requirements. Hardware Repairs: Triage and repair in-warranty hardware, liaising with vendors for parts and … returns. Locker Replenishment: Ensure lockers are replenished where required. Service Improvement: Identify potential issues and suggest improvements to your Team Leader. Compliance: Follow all agreed processes and procedures from the Authority What We're Looking For SC Clearable (or willing to undergo clearance). Strong IT hardware knowledge and troubleshooting skills. Excellent organizational skills for managing tickets and stock. More ❯