2 of 2 Contract Ticket Management Jobs in Helston

Join a leading independent technology and services provider as a Technician 2. Job Overview: We are looking for a detail-oriented and proactive Hub Technician to manage ticket queues, stock, and hardware repairs while ensuring compliance with service-level agreements. This role is critical in maintaining smooth operations across our Hub and surrounding spokespeople. Location: Helston Working Hours … Dec-25 till 30-June-25 Daily Rate: A per hour rate, in-scope IR35, of £14.54/hr PAYE) OR £18.87/hr (umbrella company) Key Responsibilities: Ticket Management: Handle and update tickets assigned to the Hub and surrounding spokes, ensuring timely resolution and adherence to service levels. Stock & Asset Management: Manage Hub stock, including scanning … items in/out of locations and maintaining accurate asset records. Disposal Management: Oversee and process disposals through the Hub in line with contractual obligations. Hardware Repairs: Triage and perform repairs on in-warranty equipment; coordinate with vendors for parts and returns. Locker Replenishment: Ensure lockers are replenished as required. Service Improvement: Identify potential service issues and suggest improvements More ❯

and a proactive approach to service delivery. You'll be responsible for managing tickets, stock, and hardware repairs while ensuring compliance with agreed processes and service levels. Key Responsibilities Ticket Management: Handle and update tickets assigned to your Hub and surrounding spokes, maintaining service levels as per contract. Stock & Asset Management: Manage Hub stock, scanning kit in More ❯