2 of 2 Contract Microsoft Jobs in Hereford

client, a leading MSP, is seeking an experienced 2nd Line Engineer to join their busy Service Desk team. You will play a critical role in delivering excellent support for Microsoft 365 and Aruba network infrastructures across a diverse range of clients, ensuring service quality and operational stability. What you’ll do Provide 2nd line technical support within a multi … client MSP environment, taking escalation tickets from the 1st line team. Troubleshoot and resolve M365 issues (including Exchange Online, Teams, SharePoint, OneDrive), Azure AD and other Microsoft cloud services. Diagnose and support Aruba network systems (wired/wireless), including configuration, connectivity issues, access points and switches. Manage service desk tickets using ITSM tools, maintain accurate documentation and update knowledge … roll-outs where required. What we’re looking for Extensive service-desk/2nd line experience within an MSP environment (multi-client, high volume). Strong technical expertise in Microsoft 365 (admin portal, troubleshooting services, identity management) Hands-on experience with Aruba networking technologies (preferably Aruba wired/wireless infrastructure). Solid background in networks (TCP/IP, DHCP More ❯

Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area or post grade qualification Extensive, advanced experience of Microsoft SQL Server in a complex organisation Strong knowledge of providing reporting insights, preferably through a reporting tool such as Power BI Desirable Experience and understanding of evaluating and measuring … the performance of cancer/health services. Skills, Knowledge & Abilities Essential Performance reporting, data analysis, interpretation and report generation Experienced user of Microsoft Products such as Excel, Word etc Intermediate/advanced skills in the use of SQL Experience in the development and maintenance of database and systems Forecasting of Healthcare data Data modelling and benchmarking of health data More ❯