2 of 2 Contract 1st Line Engineer Jobs in Hertfordshire

1st Line Service Desk Engineer Fully on site in Hoddesdon, Herts 3 Months initial contract 200 per day (Inside IR35) My client, a consultancy, are looking for a 1st Line Service Desk Engineer to join one of their customer's fast-paced team on an initial 3 month contract. The … of the role is the ability to translate technical information into clear, simple language and to demonstrate a consistent customer-first approach. Responsibilities Provide prompt and effective first-line technical support via telephone and in person, aiming for high first-time resolution rates Deliver onsite first-line support to head office visitors for immediate IT needs … Log all support requests accurately in the ITSM tool, keeping tickets updated daily with progress notes and next steps Offer comprehensive first-line technical assistance, escalating when necessary with clear and detailed handover notes Deliver outstanding customer service with a positive, "can-do" approach in every interaction with colleagues and suppliers Actively participate in team meetings, contributing ideas More ❯

1st Line Service Desk Engineer Fully on site in Hoddesdon, Herts 3 Months initial contract £200 per day (Inside IR35) My client, a consultancy, are looking for a 1st Line Service Desk Engineer to join one of their customer's fast-paced team on an initial 3 month contract. The … of the role is the ability to translate technical information into clear, simple language and to demonstrate a consistent customer-first approach. Responsibilities Provide prompt and effective first-line technical support via telephone and in person, aiming for high first-time resolution rates Deliver onsite first-line support to head office visitors for immediate IT needs … Log all support requests accurately in the ITSM tool, keeping tickets updated daily with progress notes and next steps Offer comprehensive first-line technical assistance, escalating when necessary with clear and detailed handover notes Deliver outstanding customer service with a positive, "can-do" approach in every interaction with colleagues and suppliers Actively participate in team meetings, contributing ideas More ❯