18 of 18 Contract Customer Service Jobs in Hertfordshire

Our client, a trusted partner to the UK Ministry of Defence, serves as the UK Service Lead for workplace and infrastructure services, ensuring a high-quality working environment for its Polish organisation. Key Responsibilities: Support the IM Overseas Service Manager in overseeing planned and emerging service management activities across the international footprint. Collaborate with the Poland IM … Team to ensure agile and effective IT service delivery. Partner with Poland and UK IM Service teams to identify and resolve IT requirements efficiently. Collaborate with IM UK Project teams to define business and IT requirements, contribute to service design, and support the implementation of new services for our clients Poland mission. Provide service assurance by … managing incidents and requests for overseas users, ensuring timely resolution within agreed SLAs. Raise and manage ITSM platform requests on behalf of overseas users, maintaining high standards of customer service. Assist IM Projects & Networks teams in delivering infrastructure and client services for overseas support and development initiatives. Liaise with the ISP (procurement) team to define, source, and deliver hardware More ❯

extremely busy and growing team on a temporary basis for at least the rest of the year. In this role you'll be the first point of contact for customer support queries - raising tickets, looking into issues and ensuring problems are resolved or escalated efficiently. You'll work closely with engineers, vendors, and internal teams to deliver exceptional service … point. This is a temporary-to-permanent position. Key Responsibilities: Be the first point of contact in the team Ticket management - raising, updating and prioritising/escalating tickets within service level agreement lead time Identify and diagnosing issues and problems Escalate unresolved problems to a higher level of support Acting as a point of contact to support service … attention to detail What We're Looking For: Experience using ticketing systems . Strong IT skills with a quick grasp of new systems and processes. Previous experience in any customer service, helpdesk, technical, or IT/engineering support role. Excellent communication skills - both written and verbal. Attention to detail and time management. A customer-focused mindset with More ❯

1st Line Service Desk Engineer Fully on site in Hoddesdon, Herts 3 Months initial contract 200 per day (Inside IR35) My client, a consultancy, are looking for a 1st Line Service Desk Engineer to join one of their customer's fast-paced team on an initial 3 month contract. The Service Desk Technician role is suited … as well as hardware and network connectivity. A key part of the role is the ability to translate technical information into clear, simple language and to demonstrate a consistent customer-first approach. Responsibilities Provide prompt and effective first-line technical support via telephone and in person, aiming for high first-time resolution rates Deliver onsite first-line support to … ITSM tool, keeping tickets updated daily with progress notes and next steps Offer comprehensive first-line technical assistance, escalating when necessary with clear and detailed handover notes Deliver outstanding customer service with a positive, "can-do" approach in every interaction with colleagues and suppliers Actively participate in team meetings, contributing ideas for continuous improvement and identifying efficiencies Analyse More ❯

1st Line Service Desk Engineer Fully on site in Hoddesdon, Herts 3 Months initial contract £200 per day (Inside IR35) My client, a consultancy, are looking for a 1st Line Service Desk Engineer to join one of their customer's fast-paced team on an initial 3 month contract. The Service Desk Technician role is suited … as well as hardware and network connectivity. A key part of the role is the ability to translate technical information into clear, simple language and to demonstrate a consistent customer-first approach. Responsibilities Provide prompt and effective first-line technical support via telephone and in person, aiming for high first-time resolution rates Deliver onsite first-line support to … ITSM tool, keeping tickets updated daily with progress notes and next steps Offer comprehensive first-line technical assistance, escalating when necessary with clear and detailed handover notes Deliver outstanding customer service with a positive, "can-do" approach in every interaction with colleagues and suppliers Actively participate in team meetings, contributing ideas for continuous improvement and identifying efficiencies Analyse More ❯

World Class Defence Organisation is currently looking to recruit an IM International Service Lead subcontractor on an initial 12 month contract. Your base site can either be from the companies Bristol, Stevenage or Bolton office. This role will be a hybrid position – 2 days per week onsite and 3 days remote. The role will be supporting the Companies Poland … site and so will require travel to Poland once a month. This role would suit a candidate from an Information Management International Service Lead, IT Service Desk Manager or IT Service Delivery background. Hourly Rate: £60ph (Umbrella). Contract Duration: 12 Months initially and then ongoing and long-term thereafter. IM International Service Lead Job Description … Act as the UK Service Lead for workplace & infrastructure services primarily for the Polish organisation to ensure supporting the provision of an effective working environment. Responsibilities: To support the IM Overseas Service Manager to manage all planned and emerging service management activities within an International Footprint. To support the Poland IM Team to achieve effective, agile IT More ❯

months initially Location: Watford Salary: £170 per day - Outside IR35/Ltd Company Standard hours: Monday to Friday 9am-5pm OVERVIEW We are looking for proactive and customer-focused Windows 11 Deployment Engineers to support users through a Windows 11 migration in the location of Watford, Hertfordshire. ROLE As Windows 11 Deployment Engineer, you will be responsible for providing … hands-on support to users as they transition to Windows 11. Working in a small team, you'll deliver a high-quality, white-glove service, ensuring minimal disruption and a smooth experience for all users. Deployments will range from one-to-one sessions, to classroom-style setups for larger groups.We are able to engage with Limited Company contractors or … guidance and updates to end-users throughout the migration process- Able to contact 3rd party suppliers to resolve post-migration issues REQUIREMENTS - Experience of Windows migrations/deployments- Strong customer service skills with a user-first mindset- Good knowledge of Office 365 and Microsoft technologies- A positive, problem-solving approach with excellent communication skills- Previous experience as a More ❯

all technical support queries-diagnosing issues, raising tickets, and ensuring problems are resolved or escalated efficiently. You'll work closely with engineers, vendors, and internal teams to deliver exceptional service in a collaborative setting. This is going to be ideal for someone with any form of IT support related experience, this could be helpdesk, tech support, engineering etc. In … point. This is a temporary-to-permanent position. Key Responsibilities: Be the first point of contact for technical issues Ticket management - raising, updating and prioritising/escalating tickets within service level agreement lead time Identify and diagnosing issues and problems Escalate unresolved problems to a higher level of support Acting as a point of contact to support service … systems and processes. Previous experience in a helpdesk, technical, or IT/engineering support role. Excellent communication skills - both written and verbal. Attention to detail and time management. A customer-focused mindset with the ability to multitask. Commercial awareness and the ability to think critically. Why Join? 28k salary 26 days annual leave (Plus the option to buy additional More ❯

all technical support queries-diagnosing issues, raising tickets, and ensuring problems are resolved or escalated efficiently. You'll work closely with engineers, vendors, and internal teams to deliver exceptional service in a collaborative setting. This is going to be ideal for someone with any form of IT support related experience, this could be helpdesk, tech support, engineering etc. In … point. This is a temporary-to-permanent position. Key Responsibilities: Be the first point of contact for technical issues Ticket management - raising, updating and prioritising/escalating tickets within service level agreement lead time Identify and diagnosing issues and problems Escalate unresolved problems to a higher level of support Acting as a point of contact to support service … systems and processes. Previous experience in a helpdesk, technical, or IT/engineering support role. Excellent communication skills - both written and verbal. Attention to detail and time management. A customer-focused mindset with the ability to multitask. Commercial awareness and the ability to think critically. Why Join? £28k salary 26 days annual leave (Plus the option to buy additional More ❯

paid weekly, every Friday. We are recruiting immediately for this role and looking to get someone started asap. What to expect day to day? Data Analysis - Understanding and adjusting customer data, highlighting issues, managing solutions for both the shorter and longer term. Data Maintenance - Ensuring data quality is maintained to the top level. Problem Solving - Looking into all human … staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing, and IT Helpdesk/IT support. More ❯

with Microsoft Intune (Endpoint Manager) Practical experience using Power Automate to improve IT processes Excellent communication skills - verbal and written - with the ability to explain technical issues clearly Demonstrated customer service orientation and a user-first mindset Ability to work independently and within a collaborative team environment Microsoft certifications such as MS-102, MD-102, or similar are More ❯

related to FPGA tools and infrastructure. Communication Skills: Excellent verbal and written communication skills to effectively convey technical information to diverse audiences, including end-users, IT teams, and vendors. Customer Service Skills: Ability to provide helpful, patient, and effective support to users, even under pressure. Organizational & Process Knowledge Technical Documentation: Proven ability to create and maintain clear, concise More ❯

into clear, accessible insights Excellent communication and interpersonal skills Excellent organisational and administrative skills Good attention to detail and commitment to quality Demonstrate a commitment to equality and diversity, customer service and quality assurance To Apply If you feel you are a suitable candidate and would like to work for this reputable Foundation, please do not hesitate to More ❯

related to FPGA tools and infrastructure. Communication Skills: Excellent verbal and written communication skills to effectively convey technical information to diverse audiences, including end-users, IT teams, and vendors. Customer Service Skills: Ability to provide helpful, patient, and effective support to users, even under pressure. Organizational & Process Knowledge Technical Documentation: Proven ability to create and maintain clear, concise More ❯

related to FPGA tools and infrastructure. Communication Skills: Excellent verbal and written communication skills to effectively convey technical information to diverse audiences, including end-users, IT teams, and vendors. Customer Service Skills: Ability to provide helpful, patient, and effective support to users, even under pressure. Organizational & Process Knowledge Technical Documentation: Proven ability to create and maintain clear, concise More ❯

ll be the go-to expert for a wide range of technical tasks, including network setup, Wi-Fi configuration, and tool deployment. With a focus on problem-solving and customer service, you'll play a crucial role in ensuring the smooth operation of the dealership's IT systems. Provide second-line support to dealership IT teams, addressing their More ❯

volume, fast-paced environment and the successful applicant will be expected to hit the ground running. You will be responsible for: The successful candidate will be responsible for managing customer accounts and undertaking general administrative duties in the credit control team. They will ensure that customers have sufficient credit allocated in the system and that existing customers have settled … monthly accounts in a timely manner. You will be heavily involved in customer interaction, so need excellent communication skills, good levels of diplomacy and the ability to deal with difficult situations. Some of the Credit Controller duties and responsibilities include: Keeping a close watch on debtor account balances and ensuring our Debtor Sales Outstanding (DSO) metric is always within … letters and statements on a weekly basis Dealing with queries and resolving issues as they arise in a timely manner. Dealing with finance related tickets, answering calls and taking customer payments as well as other credit control-related administrative duties. As a member of the wider finance team, you may be asked to help in other areas of finance More ❯

our commitment to reducing environmental impact while supporting the full lifecycle of our technology. Our culture is built on teamwork, innovation, integrity, ambition, and a commitment to delivering excellent customer service. With ambitious growth plans and a supportive, collaborative environment, Academia is a fantastic place for professionals eager to make an impact. Join us and become part of one … of the UK’s most exciting tech success stories. Benefits Gym membership contribution Health Cash Plan Increased annual leave with length of service Free annual leave on your birthday Length of service bonus Flexible working hours Hybrid working Free Will Writing service Life Insurance Wellbeing Days ... And much more More ❯

our commitment to reducing environmental impact while supporting the full lifecycle of our technology. Our culture is built on teamwork, innovation, integrity, ambition, and a commitment to delivering excellent customer service. With ambitious growth plans and a supportive, collaborative environment, Academia is a fantastic place for professionals eager to make an impact. Join us and become part of one … of the UK’s most exciting tech success stories. Benefits? Gym membership contribution Health Cash Plan Increased annual leave with length of service Free annual leave on your birthday Length of service bonus Flexible working hours Hybrid working Free Will Writing service Life Insurance Wellbeing Days And so much more More ❯