NHS Hertfordshire and West Essex Integrated Care Board (468)
and possess excellent communication skills and understand the importance of providing outstanding customer service with the ability to communicate effectively with a broad-spectrum customer base. In accordance with ITIL best practice for Request and Incident Management, investigate research and resolve the end user's requests/incidents in a responsive manner. This may be achieved by physical site visit More ❯
management, reporting, and creating actionable insights from system performance. Desirable Experience with specific NHS LIMS (e.g., WinPath). Knowledge of NHS IT infrastructure and integration frameworks. Project management or ITIL certification Experience with middleware solutions. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary More ❯
Stevenage, Hertfordshire, South East, United Kingdom
Guidant Global
management skills to drive collaborative outcomes. Leverage broad knowledge of IT technologies across IT Front Office services to support service delivery. Utilise sound understanding of service delivery processes and ITIL frameworks to ensure consistent service standards. Maintain readiness to travel internationally, including to Poland, at short or reasonable notice to support service operations. Contribute to continuous service improvement initiatives, ensuring More ❯
Employment Type: Contract
Rate: Up to £60 per hour ; (PAYE and Umbrella pay option available)
High level customer care skills Good teamwork and stakeholder management skills. Broad understanding of IT technologies across the range of services Good understanding of Service Delivery activities and processes ITIL knowledge and implementation Ability to travel abroad to Poland and other international locations at short or reasonable notice More ❯
