Customer Service Analyst
Welwyn Garden City, Hertfordshire, United Kingdom
Pontoon
role. Join our dynamic team and play a vital role in supporting over 2,000 end users with their IT needs. Key Responsibilities: Provide proactive, customer-focused, face-to-face onsite support to users. utilise your problem-solving skills to ensure swift resolutions to IT queries or problems. Maintain … ServiceNow, MobileIron, and Nexthink. Assist with the setup and configuration of computers for new starters and upgrades for existing users. Provide both reactive and proactive maintenance support in a face-to-face customer service environment. Required Skills and Experience: Strong problem-solving and interpersonal skills. Experience using ITSM More ❯
Employment Type: Contract
Rate: £15.08 - £17.01/hour
Posted: