Service Desk Engineer
- Hiring Organisation
- Nexum
- Location
- Hoddesdon, Hertfordshire, United Kingdom
- Employment Type
- Contract
Overview Ref: (phone number removed) 2nd line Support/Level 2 Service Desk Analyst/On-site Role Responsibilities Responsibilities will include: Own and resolve L1 & L2 tickets with speed and precision. Troubleshoot and fix break-fix issues to keep systems running smoothly. Handle ad-hoc IT requests … contribute to small projects that make a big difference. Work closely with the IT Service Desk Team Lead and collaborate with a supportive team. Follow ITIL best practices and maintain accurate ticket documentation. Person Specification Essential skills will include: ITIL knowledge and a solid understanding of service management. ...