2 of 2 Contract Service Management Jobs in Hertfordshire

ESSENTIAL) Six-month contract - in Stevenage/plus some home working - so must be flexible! Key Responsibilities: Plan and execute the smooth transfer of ITSM services from one Managed Service Provider (MSP) in to another (including both standing up an 'in group' ITSM tool, and the supporting tooling). Develop ITSM (ServiceNow) transition plan, coordinate with all stakeholders, and … transition or transformation of ITSM services, MSP transitions, and ITSM tooling ( ServiceNow essential ) implementations. A strong understanding of ITSM frameworks (such as ITIL). A strong understanding of IT service operations, service management, infrastructure, applications, data, Cyber security, and the overarching services provided by MSPs Proven ability to collaborate, build relationships and influence individuals at all levels. … Strong communication skills with a proven ability to coordinate effectively with multiple teams and stakeholders, including internal staff and the outgoing and incoming MSPs. Risk/Issue Management and ensuring escalation processes in place and used effectively. Experience of financial accounting and reporting practices. such as costs and risks. Degree or equivalent, professional qualification advantageous (such as ITIL foundation More ❯

Overview Ref: 113444 2nd line Support/Level 2 Service Desk/On-site/6 months Role Responsibilities Responsibilities will include: Own and resolve L1 & L2 tickets with speed and precision. Troubleshoot and fix break-fix issues to keep systems running smoothly. Handle ad-hoc IT requests and contribute to small projects that make a big difference. Work … closely with the IT Service Desk Team Lead and collaborate with a supportive team. Follow ITIL best practices and maintain accurate ticket documentation. Person Specification Essential skills will include: ITIL knowledge and a solid understanding of service management. Proven ticket handling experience in a busy service desk environment. Strong troubleshooting skills and the ability to work independently. More ❯