Service Desk and Incident Management Lead
- Hiring Organisation
- Hays Specialist Recruitment Limited
- Location
- Uxbridge, Middlesex, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- Salary negotiable
during Service Design. Govern Service Desk tooling, contractual components, SLA exceptions, and impacts of OpCo decentralisation. Act as primary escalation contact for complex incidents, GDPR-related issues, and global service impacts. Monitor performance, drive continuous improvement, and oversee CSAT reporting and service assurance. Key Requirements: Bachelor's degree ...