1 of 1 Contract Technology Strategy Jobs in Kent

currently seeking a Head of IT Service Delivery on a 6 month contract. The Head of IT Service Delivery will support the CTO in the overall management of the Technology function; owning the co-ordination of all service activity for shared services, ensuring delivery against SLA's within budgetary constraints and continuously improving the processes and structures to ensure … Maintaining relationships with key stakeholders to support expectation management, proactively seeking to remediate mis-aligned expectations. Develop and implement shared service specific service delivery sub-strategies that support the Technology Service Delivery strategy and align with objectives and regulatory requirements. Manage any major 3rd party outsourcer ensuring SME availability Own the overall responsibility for the delivery of shared … Technology services to stakeholders through regular proactive engagement, ensuring continued buy in, transparency of decision making and evangelising the continued value of the Service Delivery capabilities. Ensure that board reporting is transparent, accurate and positively reflected with the appropriate attention to stakeholder viewpoints. Retain oversight of Problem, Incident and Service Request fulfillment ensuring that KPI's are achieved, reported More ❯