Salesforce Voice & CCaaS Cloud Architect - 6-12 months - Glasgow - £650/day
- Hiring Organisation
- Hamilton Barnes
- Location
- Glasgow, Lanarkshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP 650 Daily
will take ownership of the end-to-end architecture, design, and integration of a Contact Centre solution built on Salesforce Service Cloud Voice and Amazon Connect. Key Responsibilities: Define target architecture for Salesforce Service Cloud Voice integrated with Amazon Connect under a BYOT model Architect native Salesforce-Amazon … Service Cloud Voice integrations covering Omni-Channel routing, agent configuration, voice call controls, and transcripts Enable bi-directional data exchange using API Gateway, EventBridge, Kinesis, and REST APIs Configure and optimise CTI within Salesforce and implement Contact Lens call analytics, sentiment analysis, and Real Time reporting Support PSTN connectivity ...