Interim Deputy Head of User Experience
- Hiring Organisation
- Sanderson Government and Defence
- Location
- Glasgow, Lanarkshire, Scotland, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £725 - £750 per day
while ensuring that user needs, research insights and service performance data directly influence service improvements and future service design. Key Responsibilities Lead Service Operations, Business Relationship Management, Business Development, Data Analytics and User Research teams. Own service performance, KPIs, executive reporting and major incident governance. Drive continual … based decision making. Experience working within or alongside GDS service standards , digital delivery frameworks or service assessment environments. Strong stakeholder management skills with senior business and technical leaders. Experience balancing operational delivery with transformation programmes. Excellent knowledge of modern ITSM and ITIL practices. Desirable Experience Government, Defence, National Security ...