2 of 2 Contract CRM Jobs in Lanarkshire

and manage Alfresco module packages for system customisation.* Implement and maintain Records Management* Utilise Alfresco APIs for application integration and extension.* Integrate Alfresco with external enterprise applications (e.g., ERP, CRM).* Configure and optimise Solr for content indexing and search performance.* Support and enhance system security, permissions, and compliance.* Administer and optimise databases including PostgreSQL or MySQL.* Monitor, troubleshoot, and More ❯

and resolve escalated incidents related to call flows, IVR, agent profiles, and telephony routing. - Maintain and update configuration settings in Amazon Connect and associated telephony systems. - Support integration with CRM platforms such as Pega and third-party tools. - Monitor system performance and conduct root cause analysis for recurring issues. - Participate in incident bridge calls (P1/P2) and provide technical More ❯