Unified Communications (UC) Cisco Voice Engineer
- Hiring Organisation
- NP Group
- Location
- Glasgow, Lanarkshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP Daily
complex incidents, problems, and service requests. Perform root cause analysis and implement permanent fixes. Support L1 and L2 teams with technical escalations. Participate in change management activities and production deployments. Work closely with project teams during implementation and transition phases. Produce and maintain technical and operational documentation. Track … manage work through ServiceNow. Support vendor management and governance activities. Communicate effectively with business stakeholders during incidents and project delivery. Essential Skills & Experience Strong experience supporting Cisco Unified Communications Manager (CUCM) 12.x and beyond Expertise with: Cisco IP Telephony Cisco Jabber and Jabber Mobile SIP, H.323 and ISDN protocols ...