Transition Lead - Business Services Centre
- Hiring Organisation
- SGN
- Location
- Glasgow, Lanarkshire, Scotland, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- Competitive salary
Establishing and maintaining clear service definitions and overseeing the performance of SLAs and KPIs Conducting root cause analysis and driving corrective actions. Managing the Continuous Improvement framework—identifying opportunities, implementing enhancements, and measuring associated benefits. Maintaining and developing the team’s governance framework, including KPIs, risk management … consistent ways of working. Championing the use of technology to automate and streamline processes Identifying and implementing continuous improvement initiatives to further enhance the efficiency and effectiveness What you’ll need Proven experience in Service Management, including knowledge of best practices, enabling technologies and transition management ...