Digital Customer Director - Scotland
- Hiring Organisation
- Lorien
- Location
- Glasgow, Lanarkshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP 550 Daily
senior leadership role responsible for procuring, implementing and transforming a new CRM/customer platform, shaping modern, customer-centric digital services and enabling scalable 1-to-many delivery models. The aim is to free up specialist teams to spend more time delivering high … future customer platform Set strategy, governance and operating model for a large digital customer portfolio Drive customer-centric, multi-channel digital services Embed clear product/service life cycles, KPIs and MI Lead and shape a multidisciplinary digital delivery team ...