seeking a Principal Amazon Connect Architect to lead the design and delivery of enterprise-grade, cloud-based contact centre solutions. This role is pivotal in driving digital transformation, ensuring regulatorycompliance, and delivering secure, resilient, and scalable architectures for omnichannel customer engagement. The successful candidate will have a proven track record of implementing Amazon Connect at scale, migrating … from Legacy platforms, and aligning technology decisions with global compliance standards. Core Responsibilities Solution Architecture & Design Define target architecture for Amazon Connect across voice, chat, and tasks, ensuring high availability, disaster recovery, and multi-region resilience. Apply AWS Well-Architected Framework principles and enterprise architecture standards for security, sustainability, and cost optimization. Implementation & Migration Lead end-to-end migration … WFM/QM systems, and identity management solutions. Build API-driven architectures, event streams, and Real Time analytics pipelines using AWS services (Lambda, EventBridge, Kinesis, Glue, Athena). Security, Compliance & Governance Implement IAM, KMS encryption, VPC networking, and PrivateLink for secure connectivity. Ensure compliance with GDPR/UK GDPR, PCI-DSS, ISO 27001, and sector-specific standards (eg More ❯
Glasgow, Lanarkshire, United Kingdom Hybrid / WFH Options
Uniting People
seeking a Principal Amazon Connect Architect to lead the design and delivery of enterprise-grade, cloud-based contact centre solutions. This role is pivotal in driving digital transformation, ensuring regulatorycompliance, and delivering secure, resilient, and scalable architectures for omnichannel customer engagement. The successful candidate will have a proven track record of implementing Amazon Connect at scale, migrating … from Legacy platforms, and aligning technology decisions with global compliance standards. Core Responsibilities Solution Architecture & Design Define target architecture for Amazon Connect across voice, chat, and tasks, ensuring high availability, disaster recovery, and multi-region resilience. Apply AWS Well-Architected Framework principles and enterprise architecture standards for security, sustainability, and cost optimization. Implementation & Migration Lead end-to-end migration … WFM/QM systems, and identity management solutions. Build API-driven architectures, event streams, and Real Time analytics pipelines using AWS services (Lambda, EventBridge, Kinesis, Glue, Athena). Security, Compliance & Governance Implement IAM, KMS encryption, VPC networking, and PrivateLink for secure connectivity. Ensure compliance with GDPR/UK GDPR, PCI-DSS, ISO 27001, and sector-specific standards (eg More ❯
ensuring they are documented, approved, and communicated effectively. Organisational Readiness: Ensure that the organisation is prepared for changes brought by SAP implementations, including training and support for end-users. Compliance and Standards RegulatoryCompliance: Ensure that SAP projects comply with relevant industry regulations and standards. Adherence to Best Practices: Ensure projects follow SAP best practices and methodologies … relationships with external vendors and consultants, ensuring they deliver on agreed terms and contribute to project success. Contract Management: Oversee contracts and service level agreements (SLAs) with vendors, ensuring compliance and performance. Skills, Knowledge & Experience Required: In-depth understanding of SAP modules (e.g., SAP ECC, SAP S/4HANA, SAP BW). Knowledge of SAP implementation and integration processes. More ❯