will be doing: Act as the first line of support for IT queries, incidents, and requests via phone, email, and ticketing system. Log, prioritise, and categorise tickets accurately, ensuring SLA targets are met. Provide first-time fixes wherever possible, escalating to specialist internal departments when necessary. Troubleshoot and support hardware, software, networking, and user access issues. Administer user accounts, permissions More ❯
First Aid, DC/AC Competency Scottish Power work authorization (training will be provided) Key Responsibilities: Provide first-line field support (24x7, on-call rota) and routine maintenance within SLA targets Carry out installation and commissioning of telecom network equipment Complete project documentation and communicate progress with Vodafone service desk Ensure health & safety and quality compliance across all on-site More ❯
and troubleshoot telecoms and data network equipment (SDH, PDH, Microwave, LAN/WAN/IP). Support first-line assurance activities on a 24/7 basis, adhering to SLA targets. Complete project documentation, monitor progress, and escalate risks as required. Recommend improvements and cost reductions while maintaining quality and safety standards. Requirements: Proven experience in telecom/network installation More ❯
Here’s how you will contribute... User Support/Customer Service: Be a first line of support to users, resolving system-related enquiries queries to required ServiceLevel Agreements (SLA’s) System Management: Create, Read, and update employee records within various HR systems to support system/organisational structures and delivery of the HR lifecycle. Data Integrity: Maintain a high More ❯
